Management and Operations
Unless the resident submits a service request or another request for the team to enter his or her apartment, team members should only enter a resident's apartment after giving notice _____ in advance.
SOP 7110
What is 24hrs?
) Per the lease agreement, residents must provide this in writing to end their lease. SOP 8150
What is NTV or Notice to Vacate?
An apartment is considered a ____ when the resident has partially or completely vacated the apartment, parking space, storage space, or garage having a partial or full rent sum due. SOP 8325
What is a Skip?
These should be tested before being replaced, and the superintendent should have criteria established of when replacement is a more sensible decision than repair. SOP 7005
What are appliances?
This policy encourages Lindy team members to perform acts of service and/or donations to non-profit organizations within the communities that our buildings are located.
SOP 8001
What is the Lindy Gives Back Policy?
It is expected that the Community Director checks for and makes revisions to these at least every 2 days.The prior week's edits are required to be complete by 11:00 every Monday morning.
SOP 4005
What are Timesheets?
If a rent check is returned for any reason (invalid account, NSF, etc.), the resident will incur a fee of __.
What is $35.00?
A unit can be marked as ______ only for those rare and serious issues like a fire, construction, etc. where the unit will not be available for rent for a very long time (6+ months). This can only be done with the Chief Operating Officer's approval. SOP 8340
What is a Down Unit?
Maintenance personnel are encouraged to use these whenever they enter a resident's apartment. SOP 7110
What are Shoe or Boot covers?
This policy encourages each Lindy apartment community to serve its local neighborhood with its own "helping hands outreach." Collaborating with residents and neighborhood groups, staff and team members build a stronger outlying community.
SOP 8105
What is the Philanthropy Policy
During a collection call staff members are to advise residents to pay their account before the ______of the month to avoid being listed on for court and avoid listing and court fees which are applied as soon as their account is listed on.
SOP 8000
What is the 20th of the month?
It is required that all residents hold a renter's insurance policy as outlined in the coverage requirements above. Prior to move-in, the resident must provide proof of renter's insurance. This is commonly known as a ______ SOP 8310
What is a Declarations Page?
A ______ is defined as an apartment which has been vacant for over 60 days.
SOP 8295
What is a Stale Unit?
This is naturally occurring and is present in all indoor and outdoor environments, its presence in apartment interiors must be addressed within 24 hours of reporting by residents or discovery by leasing and maintenance personnel. SOP 7105
What is Mold or Mildew?
This Lindy Program Guarantees 100% Resident satisfaction upon move in. Within the first 30 days, if you're dissatisfied for any reason, you may break your lease, move out, and be financially responsible for only the time you resided in the apartment.
SOP 6165
What is the Lindy Passport Program?
Community Directors are responsible for conducting this once per month by either visiting, calling, or looking at an online website SOP 6170
What is a Competitive Shop ("Comp Shop")?
According to SOP 6030 we should be performing a courtesy check-in how long after move-in?
What is One Week?
While winterizing the community all maintenance staff are instructed to check to be sure heat is at least _______ in *ALL* units, including vacant ones.
SOP 7120
What is 55 degrees?
This is required for all products used at the property that contain hazardous chemicals per OSHA. This includes such common items as paints, caulks, cleaners, pesticides, etc.
SOP 4045
What are Safety Data Sheets (SDS)?
Lindy Communities wishes to make a significant positive difference in the experience of a new team member by providing early socialization and support. The sooner a new hire feels fully welcome and prepared for their job, the sooner they will start to enthusiastically contribute in their new role. A team member is introduced as this to a new hire for support purposes.
SOP 4075
What is a Buddy?
A systematic method of monitoring the overall condition of the property and the work performed by the service and landscaping staffs. Any member of the property management staff can complete this. SOP 7090
What is Community Standards Checklist?
We work to reduce consumption of this without impeding upon the quality of life of the residents.
SOP 3000
What is Water, Gas, and Electricity?
Lindy Communities will provide residents with a quality, rent-ready apartment at move-in. Immediately after becoming vacant, an apartment must undergo the "_____" process to recondition the apartment for the incoming resident.
What is Make Ready?
Federal legislation requires that renters and workers be notified in instances where ______ may be present. This is often found in construction materials utilized prior to 1981. SOP 7150
What is Asbestos?
We encourage all employees to request training and achieve designations for their career choice. What are two of the higher education vendors we partner with to inspire employee growth and development?
SOP 4000
What is Grace Hill, Interplay Skilled Trades, The National Apartment Association, Community College, refrigeration and AC training institutes or Temple Real Estate School?