Back Office
What is the name of LINGA's online ordering platform?
Zenpepper
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What's the difference between the receipt printer and the kitchen printer?
Receipt printer is thermal, kitchen printer uses ink ribbon.
Name two of our LINGA certified card readers
Magtek eDynamo and PAX S300
Where do you enter store address, store phone number, and store image?
Back Office>Settings>Store>Store Settings
How do I submit my batch?
iPad Operation>Batch and Tip Adjustment>Submit Batch
How do you set pickup and delivery hours for online ordering?
Zenpepper Admin>Store Settings>Store Hours
My kitchen printer's light is flashing red and is not printing, what is likely the issue?
How does a Magtek eDynamo connect to the iPad?
Via Bluetooth.
Where can I go to see a store's payroll report?
Back Office>Reports>Employee> Role Based Payroll Report
What are the three kinds of Refunds LINGA can do?
1. Refund Menu Item
2. Refund Without Receipt
3. Refund
I don't want alcohol to show on my online ordering, only in store. How can I hide it online?
Back Office>Products and Items>Edit Menu Item>"Hide in Online Ordering"
How many Bluetooth printers can one LINGA iPad connect to at the same time?
One
Where do I go in the back office to add a payment type for my eDynamo?
Back Office>Settings>Store>Payments>Add new payment method
How do you import a list of existing gift cards and their balances?
Linga Admin>Store>Support>Gift Card Import
Customer has a nut allergy, where can I make note of that on an item before I send it to the kitchen?
Order Screen: Ring in item, touch item to highlight, hit "Attach" to put a note
Help! My online ordering site says my store is not available for orders even though I am open and my hours are correct. What is the issue?
Make sure "Web Order" is turned on one of the iPads at the store in order to accept online orders.
My cash drawer is not opening, why?
The printer triggers the cash drawer, so the printer is probably powered off.
On what device can I do pre authorization, tokenization of credit cards, and auto batching?
Magtek eDynamo
I want my employees to have to enter in their Declared Cash Tips in order for them to clock out. How can I set that up?
Back Office>User Management>Users>Edit User>Cash Tip
I need to transfer two items from one of my checks to another server's check, how can I do this?
Table Layout>Transfer>Transfer Item. Find the check and highlight desired items, then tap on the other check to move them.
I already have Doordash, Uber Eats, and Postmates. How can I use these with Linga?
We integrate with ItsACheckMate, which consolidates all third party ordering systems to come directly to LINGA.
I need to figure out what the IP Address is of Epson receipt printer, how can I do this?
Perform a self test by:
Powering the printer OFF. Then, hold down on the FEED button for 3 seconds. Keep holding the FEED button while you flip the printer back on. When you hear a beep, let go of the FEED button and a Self Test receipt will print, which contains the IP address of that printer.
How do I connect my eDynamo?
On iPad, go to Operation>Hardware Settings>Card Reader
Plug eDynamo into power. Hold power button on eDynamo until blue light flashes, then find the matching serial number of the eDynamo and select it on the iPad. A check mark should appear next to the name.