Process
St. Joe's
ACS
CSC
Unexpected
100
must be completed and signed whenever patient receives PHM Kit, requests connection with St. Joe resources or wants to be on CSC mailing list
What is referral form
100
general information for patients on st joseph mercy cancer center and resources
What is cancer support brochure
100
Resource patients can utilize 24/7, 365 days a year to talk with cancer information specialists
What is 800 phone number
100
Offered for patients as well as family members who are impacted by cancer
What is all of CSC programming!
100
You complete an entire shift and no one is interested in learning about resources - you mark these on your tracking sheet because ...
What is declines are still valuable interactions!
200
At the end of my shift I fax forms here
What is CSC
200
appropriate referral for patients who are seeking assistance with transportation, financial issues, coping or various paperwork such as FMLA
What is Social Work
200
In order to receive this, patients must provide at a minimum their name, address, phone number (unless adamant that they do not want phone calls) and diagnosis (preferably also diagnosis date and the rest of the referral form)
What is Personal Health Manager Kit
200
All the programs offered at CSC are both ______ and _____
What is Evidence-based and Free
200
Patient/family approaches you and is looking for a specific doctor or a location in the hospital that you are not familiar with.
What is assist them in finding a staff person who can direct them
300
Form completed by every volunteer at every shift showing how many contacts are made
What is tracking sheet
300
appropriate referral for patients who have questions regarding their diagnosis, treatment plan, current symptoms, or any other medical questions
What is nurse navigators
300
ACS website which is a wealth of dependable resources and information
What is cancer.org
300
Programs offered that do not require RSVP and/or ongoing commitment and/or placement into
What is most of the healthy lifestyle (excluding Kids Kicking Cancer and Cooking for wellness), and drop-in support groups
300
You start to notice that you are feeling overwhelmed during or after your shifts, you may have had a particularly deep conversation with a patient or you are experiencing losses or cancer in your personal life - all of which is causing you to take your volunteer work home with you, your response would be
What is practice self-care (exercise, meditation, yoga, etc.), talk to Jordan (or one of the oncology social workers), come to monthly coffee chats to share with other volunteers
400
Patient can opt in to these and it's important for volunteer to discuss this follow up
What is follow up calls from Link and CSC (boxes at the bottom of form)
400
offers free head shave and free massage for St. Joe's cancer patients
What is InSpirit Salon
400
Appearance focused class for women who are actively in treatment for any type of cancer
What is Look Good... Feel Better
400
Requires meeting with Rosie and weekly commitment
What is weekly support groups
400
You've offered information on resources to a patient who has already completed a form and reports they haven't received their kit...
What is apologize for the inconvenience, take down as much contact information as possible and report this to Jordan who can follow up
500
Part of form that helps resource referrals better serve patients needs
What is other notes, needs line at bottom of form
500
offers 1 free consultation to assist patients with their diet both during or after treatment
What is nutritionist
500
Two ACS programs
What is Look Good...Feel Better, I Can Cope, Road to Recovery, Reach to Recovery, Cancer Survivors Network, Relay for Life
500
4 types of programs offered
What is Healthy Lifestyle, Education, Support, Community Connections
500
You approach a patient and find out that they are at the Cancer Center for treatment for something other than cancer - your response would be ...
What is offer supportive listening, referrals to SW, offer snacks/water, explaining that Link resources would not meet their needs but that Program Coordinator can assist in resource finding if patient has any unique needs
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