Linkd Jeopardy

one

100

When are replacement debit cards sent out for expiring debt cards? 

Replacements for expiring debit cards are automatically sent during the first 5-7 days of the month the debit card expires.

Debit Card Maintenance Deposits/BFU/Retail Branch Procedure

200

Who do you transfer the call to if you have a call regarding a death or estate?

BCT

Call Transfer Deposits/BFU/Retail Branch Job Aid

300

What level of verification is required to release check details?

Second Level

Confirming & Providing Account Information Deposits/BFU/Retail

400

Where are Discover debit cards accepted?

Discover Bank debit cards are accepted in the United States (U.S.), Canada, Mexico, and the Caribbean wherever there is a MoneyPass, AllPoint, Discover, Diner’s Club®, or PULSE® logo.

Debit Card Maintenance Deposits/BFU/Retail Branch Procedure

500

What is the minimum amount for an ACH transaction?

There is a $25.00 minimum for all ACH transactions. 

Funds Transfer Deposits/Retail Branch Base Document

two

100

If an AH refuses to answer authentication questions, who do you transfer to?

BFU

Call Transfer Deposits/BFU/Retail Branch Job Aid

200

How many times can an AH reset their PIN through the IVR or Mobile App?

PIN can be reset via IVR or mobile application as many times as desired.

Debit Card Maintenance Deposits/BFU/Retail Branch Procedure

300

Can we provide SSN after AH is second leveled?

 No

Confirming & Providing Account Information Deposits/BFU/Retail Branch Procedure

400

True or False?

Full internal account numbers can be given after second level verification.

TRUE

Confirming & Providing Account Information Deposits/BFU/Retail

500

How many checks per order come with a checking account?

 100 (2 boxes of 50)

Checkbook/Deposit Slip Orders and Inquiries Deposits/Retail Branch Procedure

three

100

What do you do if someone wants to stop payment on a check?

Transfer to CEG

Official/Cashier's Check Stop Payment Deposits/BFU/Retail Branch Procedure

200

After what level of verification can we provide transaction history?

First Level

Confirming & Providing Account Information Deposits/BFU/Retail Branch Procedure

300

If there has been an ACH or check deposit within the last ten days, and the AH wants a limit increase, what do you do?

Transfer to BFU

Debit Card Maintenance Deposits/BFU/Retail Branch Procedure

400

What can NEVER be confirmed no matter what level of verification? 

• Social Security Number (SSN) (full or partial)/Employer Identification Number (EIN)/Taxpayer Identification Number (TIN), Customer Information File (CIF), Mother's Maiden Name (MMN), Account center passwords and answers to security questions, Account dispute information that does not apply to the account owner, Account is under special handling review or investigation

Confirming & Providing Account Information Deposits/BFU/Retail

500

True or False?

You can give full debit card numbers out after second level verification?

FALSE 

Confirming & Providing Account Information Deposits/BFU/Retail

four

100

If an AH calls in to order a debit card and the account is negative what do you advise the AH?

Advise account owner debit cards cannot be sent until there is a zero or positive balance.

Debit Card Maintenance Deposits/BFU/Retail Branch Procedure

200

Who do we transfer the ah to if we see a Temp Lock Compromised in esolution?

Web Support

Account Center Access Deposits/BFU/Retail Branch Procedure

300

After what level of verification can we provide User ID?

Second Level

Confirming & Providing Account Information Deposits/BFU/Retail Branch Procedure

400

True or False?

Full external account numbers can be given after second level verification.

FALSE 

Confirming & Providing Account Information Deposits/BFU/Retail

500

What is the limit for INCOMING ONLY for an ACH transfer in a 30 day rolling period?

Up to $250,000.00 total for all accounts

Funds Transfer Deposits/Retail Branch Base Document

five

100

Bill pay troubleshooting goes to what department?

Web Support 

Call Transfer Deposits/BFU/Retail Branch Job Aid

200

What are the ACH limits for a 30 day rolling period for incoming AND outgoing transfers?

Limits are subject to a combined incoming/outgoing limit of up to $300,000.00 per 30-day rolling period for each Account Center registered owner.

Funds Transfer Deposits/Retail Branch Base Document

300

Can an early withdrawn fee be waived due to an approved disaster relief?

Yes

CD Early Withdrawal Requests Deposits/Retail Branch Procedure

400

Who do we transfer the ah to if we see TMX Deny in esolution?

BFU

Account Center Access Deposits/BFU/Retail Branch Procedure

500

What level of verification is needed to release Debit card status?

Second level

Confirming & Providing Account Information Deposits/BFU/Retail