Leadership and Organizations
What are the three approaches to listening in organizations, in chronological order?
classical, human relations, human resources.
Name at least one listening style than was NOT focused on in this chapter.
answers will vary.
Which does Kay Lindahl say is better: dialogue or discussion?
Trick question. While Lindahl clearly admires dialogue, she does NOT say one is better than another. Rather, she says they have different uses.
Elaboration encoding is a memory technique in which we remember one thing in terms of another thing. For example, we might turn a number into an _______.
Image.
THE ME MONSTER exemplified this type of nonlistening.
Monopolizing
Name 2 of Bommelje’s 6 leadership strategies.
BUILD A solid FOUNDATION
DEVELOP listening HABITS
TAKE responsibility
DITCH THE distractions
LEAD YOUR emotions
TAKE meaningful ACTION
The phrase “I appreciate your being so open about this…” is most likely an illustration of which type of listening?
therapeutic.
People use their phones to manage their lives. This is called...
Supercoordination.
What is another name for "the journey method" ?
Memory palace
This type of nonlistening focuses on the content level of meaning without taking into account the relationship level.
Literal Listening
There are two types of leadership challenges. Technical challenges and ____________ challenges. What do these mean?
adaptive.
Technical = solving problems we already know how to solve.
Adaptive = solving problems we don't know how to solve.
A nonverbal tool medical professionals can use to gauge how a patient is feeling
visual pain scale.
Of the three listening practices in chapter 5, contemplative listening, reflecting listening, and heart listening, which one is about listening to oneself? Which is about listening to a higher power? Which is about listening to others?
name = listening to whom = technique
contemplative = high power = silence
reflective = self = slow down
heart = others = dialogue
List three common memory techniques other than PAOs and Memory palaces.
chunking, repetition, mnemonics.
(elaboration encoding, creating a story)
Gunnysacking
What's the difference between human relations and human resources?
Human relations = bosses listen for emotional support, but employees don't have any real voice.
Human resources = encourages genuine listening, recognizes possibility of workers contributions to work processes
This kind of listening is used by the patient to make sure they understand all the instructions the physician gives.
comprehensive.
Another term for FOMO
Hypercoordination
Explain how memory palaces work.
The brain is good at remembering spaces/locations/loci. We can store images in these spaces.
What is the difference between nonlistening behaviors and listening behaviors?
Nonlistening often LOOKS like listening but: 1) they do not move the relationship in a positive direction, 2) they do not make the listener truly present. 3) they violate or omit one or more aspects of the HURIER.
What are the 3 Ps? Which chapter is this from?
productivity: listening to find out how you can get work done
place: how you can make the org better
person: how you can help fellow employees in their tasks
(org chapter)
Why is critical listening important for the patient, and why is it important for the provider?
Patients also critically listen - might desire a second opinion, etc.
What is the difference between a "listening space" and a "listening presence."
(Start by identifying which chapter these concepts are from.)
Listening Space = technology chapter
Listening Presence = spiritual chapter
Listening Space = a cognitive and/or physical manifestation of space that fosters listening through perceived connection and engagement.
Listening Presence = a way of being in which stillness and attentiveness provide the space for people to speak authentically and know they are being heard.
A "presence" can only exist in a "space".
What does PAO stand for, and how does a PAO system work?
person action object.
remember numbers as images of people doing actions to objects. Store these images in your memory palace.
What is the difference between defensive listening and gunnysacking?
defensive = listener take offense where none was intended (in real time).
gunnysacking = listener stores up somebody's offenses for use later.
(defensive v. offensive)