Listening Basics
What is the difference between hearing and listening?
What is: Hearing perceives sound, while listening processes and gives meaning to it
What listening barrier includes loud music and children yelling?
What is: Physical noise
What is it called when you pretend to listen but aren't paying attention?
What is: Pseudolistening
A friend tells you they're upset about a personal problem. Instead of giving advice right away, you focus on understanding their feelings and helping them work through it. What type of listening is this?
What is: Supportive listening
Which listening stage involves keeping important information from a conversation?
What is: Remembering
You are worried about your interview and stop paying attention. What barrier is this?
What is: Psychological noise
What is it called when you only pay attention to parts of a conversation that interest you?
What is: Selective listening
A person refuses to discuss a problem with their coworker because they don't want to deal with the issue. For example, you may not want to hear the boss describe the reasons you didn’t get a promotion. What type of hurtful listening is this?
What is: Insulated listening
What type of listening involves fully understanding ideas and exploring issues?
What is: Analytical listening
How can cultural differences become a listening barrier?
What is: Different languages, communication styles, values, or expectations can cause misunderstandings
Your supervisor gives you feedback, but you immediately argue because you feel attacked. What is this called?
What is: Defensive listening
Someone makes a statement that sounds intelligent but doesn't actually make sense. What listening skill can help you recognize that the statement may be misleading?
What is: Critical listening, because it involves evaluating the quality of a message rather than simply accepting it.