Vocabulary
Often gives minimal or delayed responses to what’s being said and commonly shows lack of eye contact. This is an example of:
A. Active listening
B. Passive listening
C. Reflective listening
D. Therapeutic listening
Answer: B. Passive listening
Whenever you listen to learn something, you are engaging in which type of listening?
A. Critical listening
B. Informational listening
C. Reflective listening
D. Radical listening
Answer: B. Informational listening
Telling someone what to do by giving an order or command is the roadblock called:
A. Persuading
B. Probing
C. Directing
D. Distracting
Answer: C. Directing
What is one key difference between listening and hearing?
A. Hearing is a skill, listening is automatic
B. Hearing is physical, listening is an active skill
C. Listening is automatic, hearing requires focus
D. Hearing and listening are the same
Answer: B. Hearing is physical, listening is an active skill
A classmate is explaining directions for a group project. You face them, make eye contact, nod your head, and occasionally say “Okay” or “I see” while they talk. What type of listening are you showing?
A. Passive listening
B. Active listening
C. Critical listening
D. Reflective listening
Answer: B. Active listening
Being fully present in the conversation and showing interest with good eye contact is an example of:
A. Passive listening
B. Critical listening
C. Active listening
D. Radical listening
Answer: C. Active listening
When the goal is to evaluate or scrutinize what is being said and usually involves problem solving or decision making, you are using:
A. Therapeutic listening
B. Passive listening
C. Critical listening
D. Radical listening
Answer: C. Critical listening
An attempt to draw people away from what they are experiencing by humoring, changing the subject, or withdrawing is:
A. Distracting
B. Probing
C. Analyzing
D. Directing
Answer: A. Distracting
Which set correctly lists the three main stages of the listening process?
A. Before, During, After
B. Hear, Think, React
C. Pre‑Listening, While‑Listening, Post‑Listening
D. Start, Middle, End
Answer: C. Pre‑Listening, While‑Listening, Post‑Listening
ou listen to a friend’s idea for a fundraiser. You think about whether the budget is realistic, if it will work at your school, and what problems might come up. What type of listening are you using?
A. Therapeutic listening
B. Reflective listening
C. Critical listening
D. Passive listening
Answer: C. Critical listening
The quality of being convincing or believable is called:
A. Credibility
B. Attending
C. Bias
D. Paraphrasing
Answer: A. Credibility
Seeking to understand what another person is saying or feeling, and trying to understand without judgment, is:
A. Reflective listening
B. Informational listening
C. Passive listening
D. Radical listening
Answer: A. Reflective listening
Offering a reinterpretation or explanation of what a person is saying or doing is the roadblock called:
A. Persuading
B. Directing
C. Probing
D. Analyzing
Answer: D. Analyzing
In the SLANT strategy, what does the “L” stand for?
A. Look away
B. Listen later
C. Lean in and listen
D. Learn and talk
Answer: C. Lean in and listen
Your friend says, “I’m really stressed about exams.” You respond, “It sounds like you’re feeling overwhelmed because there’s so much to study.” What type of listening are you using?
A. Informational listening
B. Reflective listening
C. Radical listening
D. Critical listening
Answer: B. Reflective listening
The action of supporting or opposing a particular person or thing in an unfair way, because of allowing personal opinions to influence your judgment, is an example of being:
A. Credible
B. Biased
C. Reflective
D. Distracted
Answer: B. Biased
Being able to listen when you do not agree, listen without reacting, and ask informed questions to get well thought‑out answers means you are practicing:
A. Therapeutic listening
B. Passive listening
C. Radical listening
D. Informational listening
Answer: C. Radical listening
Lecturing, arguing, giving reasons, or trying to convince with logic is the roadblock known as:
A. Persuading
B. Probing
C. Directing
D. Distracting
Answer: A. Persuading
How many common roadblocks to listening did you learn in this unit?
A. 5
B. 8
C. 10
D. 12
Answer: D. 12
During a teacher’s directions, Student A sits up, tracks the speaker, and asks a clarifying question. Student B stares at the desk and shrugs when asked what to do. What type of listening is Student A using?
A. Passive listening
B. Distracted listening
C. Active listening
D. Biased listening
Answer: C. Active listening
The same thing written or spoken using different words, often in a simpler and shorter form that makes the original meaning clearer, is called a:
A. Bias
B. Roadblock
C. Paraphrase
D. Command
Answer: C. Paraphrase
Attempting to understand the emotions and feelings of a speaker and deeply connect with the person, often used by counselors, is:
A. Critical listening
B. Therapeutic listening
C. Passive listening
D. Informational listening
Answer: B. Therapeutic listening
Asking questions to gather facts or press for more information is the roadblock called:
A. Distracting
B. Probing
C. Analyzing
D. Directing
Answer: B. Probing
The reflective listening formula is:
A. Fact + opinion + feeling + question
B. Topic + detail + example + summary
C. Tentative opening + feeling + about/because/when + thought
D. Statement + paraphrase + advice + solution
Answer: C. Tentative opening + feeling + about/because/when + thought
A teammate wants to quit the group because they feel ignored. You first restate their feelings to show you understand, then calmly talk through possible solutions and the pros and cons of each. What types of listening are you combining?
A. Passive and informational listening
B. Reflective and critical listening
C. Radical and therapeutic listening
D. Informational and passive listening
Answer: B. Reflective and critical listening