People
The person you would talk to if someone says they need a file restored to the Mdrive or DigitalImgShare
Who is David Brownell (Or the server tech)?
You get a call that printing in Learning commons is not working, what do you do?
get more info
What you do if a new employee can not connect to a department shared drive
Check to make sure that their netID is in the right OU then talk to David
Outlook won't accept credentials
Use byu\netid and the netid's password then click Remember Credentials
can not connect to a network service, what do you do?
ping it
The person you would talk to if you get a call from cataloging saying that Workflows isn't working
Lee Richards or Jeff Hill
What would cause printing to be down with error "billing balance fail"
Cougar Cash is broken
The place you would go to check to see what computers got a specific script deployment
SCCM monitoring
What you do after a computer replacement and a cataloger notices that his imported macros are missing
What most people call their macros is an xml file (TextStrings.xml) stored in %APPDATA%\OCLC\Connex\Profiles\MyProfile\
if they have imported macros you can find them at C:\Program Files\OCLC\Connexion\Program\Macros\. In OCLC, they show up in the Tools dropdown tab under Macros
What DHCP stands for
Dynamic Host Control Protocol
Person you would call if a ticket comes in saying that patrons can not reserve a study room
Brent Ellingson
What you do if a patron reports that they are being double charged
Update pharos driver and then check to see if double sided printing is default on the patron's computer
What you do if Box is trying to update but it will not because it says that it is still open even when it is closed
Close it in the system tray
What you do if the Proctor station does not see the lanschool student computers
Check the LanSchool channel
while not logged in as you, what 2 things must you do to connect to a network drive
Check Connect using different credentials and uncheck Reconnect at sign-in.
The person you would call if Pidgeon user information is not working.
Michael Whitchurch
What you do if the omega station is printing for free in the LIIL room
tap the screen to get into settings and then change the release station name
Steps to make a Task Sequence USB Drive
SCCM -> Software Library -> Operating Systems -> Task Sequences -> Create Task Sequence Media -> Bootable Media -> Dynamic Media -> Removable USB
computer turns on but finds no bootable hard drive
Try a reboot, then re-seat the NVME drive
What is the FQDN for thermite?
thermite.lib.byu.edu (FQDN stands for Fully Qualified Domain Name)
The person you would call if the south entrance TV shows that it needs an update installed
Mike Hill
The protocol you must choose when adding a canon 5250 printer through direct IP on a Mac
HP jet direct socket
What you do if an employee is concerned that their computer is not backing up all the way because crash plan says that it will only back up to 82%
Go to the crashplan log in appdata and open backup_files.log.0 in notepad. The ones that start with a “W” are the ones that are not backing up. determine if they are important or not
The most basic layer of the seven layer OSI (networking) model
What is Layer 1: The physical layer?
The layers are:
1: The physical layer (the wire/fiber)
2: The data-link layer
3: The network layer
4: The transport layer
5: The session layer
6: The presentation layer
7: The application layer (The browser program or the webserver software)