Connections
You can't connect to a network service, what do you do?
Use ping to test the connection
list one way to find out what OU a computer is in
add "published at" column to search results
or
use advanced settings in view to see object tab
You get a call that a patron does not see their print jobs from the printer but the helpdesk can print it off for them.
Double check that they are selecting the right printer on the computer. if needed reinstall pharos
When Outlook won't accept credentials
Make sure they are using netid@byu.edu and their netid password for their credentials.
while not logged in as you, what 2 things must you do to connect to a network drive
Check Connect using different credentials and uncheck Reconnect at sign-in.
employee can't find their printers
make sure the computer is in the right OU in Active Directory.
printer reads load paper message but there is paper in all the trays
problem caused by patron printing wrong paper size collected and is has backed up the printer. clear all job waiting list
How do you import archives into someone's outlook account
you add the .pst file by clicking "open the outlook data file" option from "file" then "open &export" tabs
The place you would go to check to see what computers got a specific script deployment
SCCM monitoring
What you do if a patron reports that they are being double charged
Check to see if double sided printing is default on the patron's computer and then update pharos driver
how to connect to the c drive of a remote computer
\\*computername*\c$
a student employee does not have access to the shared mailbox in outlook.
check active directory for which email resource ou they have access to then talk to Ryan or David if they need to be added.
What would cause printing to be down with error "billing balance fail"
Cougar Cash is broken
computer turns on but finds no bootable hard drive
Try a reboot, then re-seat the NVME drive
Someone calls needing to access workflows while off campus.
Order a general-access vpn account through OIT
Steps to make a Task Sequence USB Drive
SCCM -> Software Library -> Operating Systems -> Task Sequences -> Create Task Sequence Media -> Bootable Media -> Dynamic Media -> Removable USB
The protocol you must choose when adding a canon 5250 printer through direct IP on a Mac
HP jet direct socket
Dell laptop while connected to the dock is having charging and display issues.
Update the BIOS then update the thunderbolt drivers on both the laptop and dock from dell.com