Liv Hospitality
Receiving others with warmth & luv, the genuine act of caring more about the other person’s situation, problem, interest, need or request than they do.
What is Liv Hospitality?
Liv to Embrace, Engage, and Extend
What are our Liv Uncommon Virtues (LUV)?
Best in Class is the responsibility of _________. See it, own it!
Who is everyone?
This is the best sale we can acquire within our community.
What is a renewal?
Going the extra mile is not always possible. It's simpler to give this, every interaction.
What is The Extra Luv?
This guides us as our North Star to ensure our residents and customers feel valued and appreciated.
What is a hospitality mindset?
When we acknowledge, smile, and make eye contact with a person within 50 feet, exhibiting open body language and friendly non-verbal communication.
What is Liv Embrace?
Best in class is a mindset of being the best at curb appeal and this.
What is lasting impressions?
Welcome, Discover, Present, Solve, Pursue
What is Liv's 5 step sales process?
At Liv, we strive to find the ___ in every request!
What is Yes?
To help people liv fuller lives
What is our why?
When we use a friendly verbal greeting, using the resident's first name if known, and engage in conversation to identify the person's wants and needs.
What is Liv to Engage?
Staging, Cleanliness, Maintenance, Functionality, Safety and Stellar Service.
What are stage elements?
When we treat every tour as its own unique experience vs treating every tour the same.
What is No Tour Alike?
Every interaction is this!
What is a WOW opportunity?
We create uncommonly positive experiences inspiring our residents and team members to stay longer and invite others to join us.
What is our promise?
This is our one stop shop for all things related to Liv.
What is our Liv Landing SharePoint?
The leasing process, the amenities and a resident's call for help are a few examples of this.
What are Best in Class Opportunities?
Work together as a team to complete at least one of these every week to help conquer time consuming projects, boosting our efficiency in delivering exceptional hospitality
What is Power Hour?
We can offer this to a resident if we feel we dropped the ball and want to make it right.
What is a Liv Recovery card?
The way Liv hopes to make others feel.
What is valued?
Every interaction should be this during a journey at Liv.
What is a "Green Dot?"
The Best in Class property inspection represents our community _____ _____ that a customer will experience.
What is snap shot?
Our Liv brand is an expression of our community’s ____ and ____!
What is loyalty and trust?
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them ____.
What is feel?