Human Resources
Occurrence points allowed in a year
What is twelve
This must be visible at all times when entering through the Team Member entrances
Access Badge
The most important responsibility of each Team Member
Deliver exceptional guest service
This popular game means "little wheel" in French
Roulette
SAR
Suspicious Activity Report
HRBP is the acronym for....?
Human Resources Business Partner
You may be asked to do this when a Brinks officer is being escorted by a Live! Security team member
Clear the hallway/elevator
What year did Live! open?
2012
What are the Live! 5 Service Standards
clean, safe, fast, friendly and fun
Who is the HRBP for Poker?
Sarah Bradley
If you call out on a BLACKOUT date, your occurrence will…?
Double
I must do this when I am involved in an injury at work
Immediately report it to your Supervisor or Security
The popular acronym is used for Service Recovery
H.E.A.R.T Steps
The highest winning hand in Poker
Royal Flush
Live's Casino gaming day is...
6:00AM- 5:59AM
(You are not allowed to disclose this information to a guest)
Who is the Training and Organizational Development Manager?
Jeffrey Wheaton
Name all of the steps in the Sequence of Service
Welcome, Introduction, Guest name, Transaction, Additional Help, Re-intro, Departing remark
Following the Sequence of Service, this step comes after offering additional help
Reintroduction
What is our address
7002 Arundel Mills circle
Federal law designed to to help identify and prevent money laundering and tax evasion
Title 31/AML
The two online systems used for team members to access documents and schedules
Kronos and Virtual Roster
This term is a form of fighting without fighting
Verbal Judo
Who is our CEO
David Cordish
There are approximately ____ blackjack table games on the casino floor
57
Program for individuals who wish to ban themselves from Maryland Casinos
Voluntary Exclusion Program