Patient Care
Name all insurance companies that we are in network with
Medicare
UHC
UMR
VA
How long until the system automatically changed an appointment as missed
What is 15 minutes
Helps hydrate spinal discs and release pressure from nerves
What is Decompression
When to use the "Reschedule" feature vs the "Cancel" feature
Cancel is when the patient moves to a different week (going past their recommended frequency)
What happens at a RL D1 appointment
Consultation
Red Light Therapy
Vibration
Styku Scan
Discuss plan
When it comes to scheduling patients what are the two general rules?
Front load the schedule
Cluster Book
What is the order of information that should be listed in peoples blue sections??? *THIS SHOULD BE THE SAME ACROSS ALL NICHES
Type of Treatment
Frequency of Treatment
Payment Method
-
Important notes/ Family memeber
-------
Call log
What should come first, Decompression or Laser?
Decompression - if any acute inflammation happens the laser will help :)
#1 communication rule
stay in agreement
Difference between a patient who has not been in for 6months vs 3 years
6 months - $100 re exam
3 years - considered a new patient and set up as so, still $100
What needs to be done before sending medical records?
Patient needs to fill out a "Records release form"
What does the BOT protocol stand for? Example 4U5
4 - arm height
U - protocol (side to side)
5 - extentsion length
How do you enter a care credit transaction into ChiroHD?
1. Take the Care Credit transaction amount, subtract the total amount of fees.
2. For the transaction on ChiroHD the total is the difference from step one
3. Enter a write off for the total amount of fees
4. if you add your number from step 2 and step 3 it should equal the amount of the CARE CREDIT transaction
How do you create a SOA for a patient?
Statement of Account - Press "Legacy" and change criteria to meet what you are looking for
List all the steps that need to be done to submit an ACN
1. Have patient fill out both forms (FRI & Patient Summary)
2. Fill out on website
3. Make note in the blue section
4. Create alerts based on the day the auth expires AND the number of visits that the auth expires to make sure we get a new one if needed
What is the prices of all Chiropractic Packages? Must include the prices for a Chiropractic only package AND the package that includes therpaies
Chiropractic only -
Single $65
5V $59
10V $56
20V $51
INCLUDING THERAPIES
Single $65 & $65
5V $59 & $35
10V $56 & $30
20V $51 & $25
Patient needs to avoid NSAIDs and direct cold/ heat on the area afterwards for 24-48hrs.
BONUS for 200 - WHY?
What is Shockwave.
Bonus - Shockwave stimulates the migration of stem cells to the area because of the microtrauma during treatment. Ice/Heat & NSAIDS makes this less effective.
What is the follow up method for Transparncy Media Leads?
BONUS 200 - What do you need to do if you make contact with them?
Transparency media will automatically send out texts and emails, STAFF CALLS ON DAYS 1, 2, AND 5
BONUS - If personal contact has been made, we need to remove all workflows to stop automatic messaging