Process
Text shift is over, TG! But this client hasn't answered my first response. I should...
What is transfer back to queue?
My name is online rate and I'm basically adherence for LP. I should always be...
70% or higher
True or False? I should review the information shared with the pre-hand off bot before offering a first response.
What is true?
I resolved this client's issues, but they have't answered my request for additional questions in 10 minutes. I should
What is close out the conversation?
The client is always right! My LP CSAT should be.
What is 90% or higher?
I am stuck with this chatty Kathy, I'm going to miss my scheduled break. I should
What is update #textcrew channel?
Don't be an eager beaver. I should be in Pre-End of Shift no earlier than
What is 15 minutes?
"Hello, is anyone there?!" My first response to a client should be
What is 2 minutes or less?
I need to pick up on this complex chat tomorrow, and the client wants to keep things in LP. I should
What is set a Manual SLA for the chat?
My break is in 30 minutes. I should go into pre-break
What is 10 minutes before my scheduled break?
True or False? The LP account number is 681777410
What is false? 68177741 ;)
I need some quick details on the client and their history. I should check
What is the bot summary?
Oooo this one's spicy and needs a supervisor! First, I should
What is transfer to CR-Escalation queue?
*Messaged Delivered* "Left on read?" My average response time should be
What is 5 to 8 minutes?
This client needs a call and I have the capacity to do so. I should (2 things)
What is alert #textcrew and go into away?