Processes
Used Cars
New Cars
New Trucks
Random
100
This process is the first thing you should do when you start your shift.
What is Clocking In
100
This SUV is priced below $9,000 and was awarded IHSS "Top Safety Pick"
What is the 2008 Hyundai Santa Fe
100
This sporty car stops from 0-60 MPH at only 118 feet vs the Honda Civic SI at 139 feet.
What is Fiesta ST
100
This vehicle won the NHTSA Highest 5 Star Overall Safety Rating
What is the Explorer and F-150
100
This area is where the employees park
What is Fleet Lot / Behind
200
This process after the sale done properly will increase your customer satisfaction scores.
What is Follow Up
200
This benefit allows you the opportunity to return a vehicle.
What is "No Worries" Promise #2- 3 Day / 150 Mile Money Back Guarantee
200
This vehicle won "Best Sedan Under $25K" by KBB.com
What is the Ford Fusion
200
The amount of miles that were tested on the all new F-150
What is 10,000,000 miles
200
This is the maximum number of people that can be in the showroom? Based on the fire code
What is 173
300
These 3 elements are needed when talking about any feature on a car.
What is -Feature-Advantage-Benefit
300
This 430 HP vehicle can get up to 26 MPG and is the 2nd lowest price vehicle in its market.
What is the 2011 Chevrolet Corvette
300
This vehicle was chosen as one of Car and Driver ’s “Top Ten” for 7 of the last 15 years.
What is the Focus
300
The 0-60 time of a F-150 with the 2.7 V6 is how much faster than the Chevrolet Silverado V8?
What is 1 second. Ford = 5.7 Sec vs 6.7 Sec
300
These 6 questions makeup the Overall CVP Experience Score for the sales consultant.
What is Salesperson Overall, Overall Payment Experience, Overall Delivery Experience, Follow through on commitments, Engagement Level(LOVE), Always Telling Others
400
This number is the future value of a vehicle in a lease.
What is a Residual
400
This 9 year old truck has only 1 Owner and averaged less than 12,000 miles per year.
What is the 2006 Toyota Tacoma
400
This feature allows captures up to 90 percent of energy normally lost through heat during braking
What is Regenerative Braking System
400
The F-150 outsold the Silverado by what % in 2014?
What is 47%
400
Name 2 "No Worries Benefits"
What is #1- Price Promise, #2 Money Back Guarantee 3 Day/150 Pre- Owned, #3 Express Buy, #4 Trade In, #5 No Worries Promise
500
Name 3 questions you must ask when answering a sales call
What is Investigating, Appointment, Confirming Questions
500
This luxury sedan has less than 22,000 miles and a "Dependability Award Winner" by JD Powers
What is the 2011 Lexus ES 350
500
This feature allows for a driver to release the brake pedal, the hydraulic control unit for the stability control system will keep the front brakes locked while releasing the rear brakes.
What is Line Lock on Ford Mustang
500
This motor has a new bigger turbo along with a new graphite iron engine block that is stronger yet lighter than cast iron.
What is the 6.7 Diesel Motor
500
If every sales consultant sets 5 appointments for the Memorial Day Weekend we would have a total of this many appointments.
What is 100 appointments!
M
e
n
u