What's in a Number?
Sweet Dreams are made of these
What did we even teach?
Dumpster Fires
The Wind Beneath our Wings
100
6
The number of technical courses that were converted to a virtual modality
100
Wooclap - a tool that was used through out our virtual New Hire training.
It was a key tool for facilitators to make the virtual training engaging. It was used for activities,knowledge checks, debriefs and in general made everything a little more fun an interactive.
100
What 6 technical courses were taught in a virtual setting?
Copper, GPON, High Speed, Wi-Fi, MDU and Optik TV
Both Copper & GPON Outside plant were left out of scope as well as Inside Wire Practices.
Some onboarding courses were also taught virtually but required little to no change to run virtually (Welcome to TELUS, Safety, etc.)
100
Example of a challenge that was experienced in the virtual classroom.
Slow internet speeds, cameras not working, people napping, distracting backgrounds, distractions at home.
To help manage the classroom experience, a number of us joined the classes through out training to support the facilitators and learner experience.
100
What is one of the biggest differences in how this project was resourced?
We had 4 PM's, 3 developers, 1 Strategy Manager, 2 Sr BA's, 1 Learning Specialist & 1 Learning Coordinator
200
143 Technicians
The number of people who will have gone through virtual training of some kind in the new hire space.
We had 4 different cohorts of new hires in 2020.
1. 1 group completed all of their face to face training
2. 6 groups that got part of their training face to face but finished with virtual
3. 2 groups that were hired just as the pandemic hit - they supported CE Assure before starting their virtual training
4. 2 groups were hired in June/July and are in virtual training or will be on July 27
200
The number of hours it took the Simulations Team to reshoot, and publish this Optik TV emulator with the new "Installer Only Access" option
40 Hours
Mark led the creation of the simulators/emulators that we requested through new hire. Other simluators/emulators that were added/requested are: My Wi-Fi app, FFO walk thru, Advisor +, Fieldlink with more to come!
200
This process was developed as a result of COVID-19 and it was included in virtual new hire training.
Remote Virtual Tech model
200
This is what some of our facilitators experienced when trying to ensure learners remained engaged through out virtual training
200
What happened quicker than it might have without COVID-19?
Getting new simulations, getting equipment to do live demos and converting the core technical courses
300
5 Weeks
How long we had to complete converting the new hire technical courses into a virtual modality.
300
CLS hurriedly travelled 300km to deliver "this" innovative aid to a Virtual New Hire facilitator right in time for class. BONUS* - Who was the delivery person?
Phone Mount and Harness
BONUS* - Mark Wilson
The phone mount and harness were used for live demos in every technical courses. In MDU, the facilitator actually went to his phone room to give a real life demo.
300
How many facilitators did we have for Virtual New Hire training?
We had 12 core instructors with 2 for each course.
We moved away from a regional facilitation model and opted to have a core group of facilitators who could focus on 1 or 2 courses which has allowed for amazing feedback and a more consistent experience for our new hires.
300
What had to be skipped in order to meet time lines?
We had many content additions and changes that needed to be done at light speed, we had to skip agenda creation and peer reviews.
To help overcome this, the developers created a strong partnership with our facilitators so feedback around pace of class, content and over all time requirements could be addressed on the fly. Even though we had to forgo peer reviews, we were able to make meaningful updates based on feedback from everyone involved in making new hire virtual.
300
Who went above and beyond with providing content & delivering classes?
Our amazing Subject Matter experts who did more than just act as consultants. They brought their expertise and creativity and actually created content.
AJ Kiss, Tj Kroeker & Chris Malcolm