DNA
On the relationship profile, credit cards ONLY show in the ____ tab and the ____ tab.
Credit card tab and External tab
During a transaction, we aim to say the member's name at least ___ times.
3
This type of checking account can only accept cash, government, and payroll checks.
Fresh Start Checking
Make sure to ALWAYS count cash at least ___ times in and out.
Two forms of ID, one state-issued. The state-issued ID must have the correct address. If not, proof must be provided.
You can use the ___ inquiry to print a history from a member's account.
Transaction History
______ come first. Tellers are often the _____ of the Credit Union.
Members
Face
A listed _____ can only gain access to an account if the account owner and joints are deceased.
Beneficiary
A ____ must be filed if a member transacts over $10,000.01 in cash in a single day.
Certified Transaction Report (CTR)
The ____ is an automated phone line that can provide members with a balance on their account(s).
Lincoln Line
You can view pending ACH transactions on the ____ tab.
At a Glance
LLCU is a ______ owned credit union. We were the first credit union in Illinois to offer ______ .
Member Owned
Checking Accounts
A ______ is an account where the funds are locked down for a period of time and gain dividends at a locked in interest rate.
Certificate (CD)
If a member needs to dispute a transaction done on their debit card, they will need to file a ______ form. We can only dispute charges for up to ___ days.
Chargeback
60
In order for a member to update their new name with us, we must have an updated ___ and ___.
ID and Social Security Card
ONUS checks are referred to as an "____ ____ ____" in DNA.
Over Counter Check
PAGS: Stands for
P ________
A ________
G ________
S ________
Profits Assets Giving Service
An _____ is a type of transaction that is processed using an account number and a routing (ABA) number.
ACH
________ is when a member purposely does transactions in a way that avoids a CTR being filed.
Structuring
How do you correct a transaction with a mistake if it is processed on the same day? How do you navigate to this in DNA?
Error corrections are done through the journal. Transactions module > Teller > Journal.
You can view a member's courtesy pay limit by clicking " ______ ___" in Transaction Express.
Premium OD (overdraft)
What are the 4 ways someone can qualify for membership at LLCU?
Live or work in one of our 28 counties
Have an immediate family member who is a member
Employed at a Premier Partner
Are a United Methodist Affiliate
A ______ is an account that combines features of both checking and savings types. This account earns dividends at a higher interest rate, but only so many transactions can be performed each month without incurring fees.
Money Market
If a member has an ACH transaction that they did not authorize, they will need to use the _____________ on ____________.
Written Statement of Unauthorized Debit on BNControl
What is the purpose of Parent/Child transactions in DNA?
A parent/child relationship exists to ENSURE if something is error corrected that ALL PARTS of the transaction are error corrected