DNA
On the relationship profile, credit cards ONLY show in the ____ tab and the ____ tab.
Credit card tab and External tab
During a transaction, we aim to say the member's name at least ___ times.
3
This type of checking account can only accept cash, government, and payroll checks.
BONUS 100+: why?
Fresh Start Checking
Bonus: they had at least 1 chexsystem entry
Make sure to ALWAYS count cash at least ___ times in and out.
What part of the check tells you the legal dollar amount?
The written line "legal line:
You can use the ___ inquiry to print a history from a member's account.
Transaction History
______ come first. Tellers are often the _____ of the Credit Union.
Members
Face
A listed b_________ can only gain access to an account if the account owner and joints are deceased.
Beneficiary
What documentation is required to open a new personal account?
Explain what an official/corporate/cashier's check is.
Check from CU/Bank. Member purchases a check and chooses the payee; the bank guarantees the funds from the bank’s own account rather than clearing from a personal checking account
You can view pending ACH transactions on the ____ tab.
At a Glance
LLCU is a ______ owned credit union. We were the first credit union in Illinois to offer ______ .
Member Owned
Checking Accounts
A ______ is an account where the funds are locked down for a period of time and gain dividends at a locked in interest rate.
Certificate (CD)
If a member needs to dispute a transaction done on their debit card, they will need to file a ______ form. We can only dispute charges for up to ___ days.
Chargeback
60
What is special about checks made out to an estate or trust?
They must go into an estate or trust account, not a personal account
Quick access, External.
Bill payment deposit.
LLCU is federally insured for up to $____________.
$ 1 Million
An _____ is a type of transaction that is processed using an account number and a routing (ABA) number.
BONUS 100+: how do these display in DNA?
ACH
Bonus: external
What is LLCU's grace period for past due loans - how do you know how much the member needs to pay? Negative checking accounts - how do you tell if they are within grace period?
Loans - 20 days, amount to pay current
Negative checking accounts - 30 days, check txn history
Explain the difference between a two-party check and a third-party check.
A third-party check is a check that is originally made out to one person but then endorsed (signed over) to a different person to cash or deposit it
A two-party check is a check that is written to two individuals or entities. It typically has the names of both parties on the “Pay to the order of” line, joined by “and” or “or.”
You can view a member's courtesy pay limit by clicking " ______ ___" in Transaction Express.
BONUS 100+: How do you find the limit in UX?
Premium OD (overdraft)
Bonus: Click checking account > Premium OD
What are the 4 ways someone can qualify for membership at LLCU?
Live or work in one of our 28 counties
Have an immediate family member who is a member
Employed at a Premier Partner
Are a United Methodist Affiliate
A ______ is an account that combines features of both checking and savings types. This account earns dividends at a higher interest rate, but only so many transactions can be performed each month without incurring fees.
Money Market
If a member has an ACH transaction that they did not authorize, they will need to file a _____________ located on ____________.
Written Statement of Unauthorized Debit on BNControl
Name 3 signs of a check being fraudulent. If you suspect a check is fraudulent, what would you do?
Altered handwriting or amounts
Member acting nervous or evasive
Member pressuring you or rushing you
Missing or unusual endorsements
Lines are askew, mix of capital and lowercase letters
Memo of “payment approved” is HUGE red flag
Randomly recieved in the mail
Ask supervisor, place on fraud reg CC hold