Norton 360
The plan that offers protection for up to 10 devices.
What is Norton 360 w/ LL Advantage?
This encrypts your internet connection to safeguard your information from hackers.
What is a VPN?
The price of an additional family member.
What is the plan price per person plus any applicable sales tax?
An assumptive close.
What is saying "OK?"
There are ____ plans that offer a VPN. (Number of plans)
What is 5?
This allows you to receive a full refund outside of the first 60 days.
What is the VPP?
Every member must accept this to receive credit features.
What is the FCRA?
A way to right-fit a customer into a specific plan.
What is a tieback?
This piece of PII must be collected before explaining any features of membership.
What is an email?
The LL feature included with certain Norton plans.
What is Dark Web Monitoring?
This feature monitors communication between your computer and other computers and blocks unauthorized traffic, helping protect you personal files and financial information.
What is the smart firewall?
The point of the call where we find out whether or not we can honor a norton upgrade.
What is after the verbal passcode?
This should be done when a customer says they don't need all of the features of the Ultimate Plus.
What is Price drop?
These parts of the script are required to be read on every call.
What is everything in yellow?
The least expensive plan that offers VPN as a feature.
What is Norton 360 Standard?
This helps our members suppress and opt-out of their information being on the internet.
What is Privacy Monitor Tool?
The phonetic spelling of "Network"
What is November, Echo, Tango, Whiskey, Oscar, Romeo, Kilo?
The 3 "Ps" of why people buy are _____, Price and Person.
What is the product?
The system we use to process service requests.
What is Agent Knowledge Base?
This plan offers Dark Web Monitoring, Parental Controls, Protection of up to 5 devices and 100 GB of cloud storage.
What is Norton 360 W/ LL Select?
These are the only alerts that have nothing to do with the LL Network.
What are credit monitoring alerts?
The feature unique to the Junior plan.
What is Credit file Detection?
This is necessary for assuring accuracy of a customers information.
What is spelling everything back?
This in needed to be able to take credit for any sale.
What is clear permission?