Remake Code 1
Provider calls in to use Recharge AR Warranty
What is PREM AR WARRANTY
Changing from a Progressive lens to a Single Vision Lens
What is NON-ADAPT
Provider ordered with add power +1.25OU and received lenses with add power +0.75OU
What is ADD POWER OFF
Received lenses with swirls in them
It has been over 180 days from the original order date
What is OUTSIDE WARRANTY + FULL BILLABLE
Lens Only order and lenses were too small for frame
What is EDGED LENS TOO SMALL
Original order has Hoya Premium AR and they are changing to the Hoya HiVision AR
What is UPGRADE
What is CHIPPED LENS EDGE
Lens Only cut/edged order that are too big for the frame
what is EDGED LENS TOO BIG
Provider submitted order with Recharge but should have been submitted with HiVision Ex3
What is STORE ERROR + NOT BILLABLE
Patient is changing frames
What is DRS'S CHANGE
Warranty remake code for an order with a Trivex Photofusion Grey Synchrony Easy View HD lens with no AR
What is TWO YEAR SCR WARRANTY
Received lenses with scratches
What is LENS SCRATCHED
Order entered with Single Vision Rx as OD: +0.25 & OS: +2.25 -2.25 x91 & provider received OD: +0.25 and OS: +2.50 -2.00 x91
What is SPH/CYL POWER IS OFF
Original order was Grey Transitions and provider is placing remake to change to Brown Transitions
Warranty remake code for an order with a Clear Plastic Single Vision lens, NO AR
What is ONE YEAR SCR WARRANTY
Provider calls in to use Hoya Premium AR Warranty
What is STANDARD AR WARRANTY
Order shipped from lab to provider. Per the tracking number it has a status of delayed for 2 weeks
What is ORDER LOST/MIS-SHIPPED
Received order and the frame was damaged. Nothing from the lab that frame was damaged while processing
What is DAMAGED FRAME
1x1 free remake was used and are placing another remake for a Rx Change
What is DR'S CHANGE + FULL BILLABLE
Original order was done as Clear Trivex Flat Top 28 and they are changing to a Clear Trivex OfficeLens Book
What is UPGRADE
Received lens without tint but was ordered with tint
Provider ordered a 1.67 Photofusion Grey Single Vision lens and received a 1.67 Clear Single Vision lens
What is OTHER: TINT ERR/DEFECT
Received lenses with pits in them
What is SPOTS/SPECKS/PITS/DIVETS
1st remake was an upgrade and now provider is calling in remake for a Dr's Change
What is DR'S CHANGE + FULL BILLABLE