Claim Types
Samantha is reporting a claim because she broke her arm.
STD
An Excel sheet that gives you most if not all the clients phone numbers and respective branch offices.
The Disability Phone sheet.
Be the first to pull up the Disability phone sheet. "raise your hand!"
Good Job!
Who is your Supervisor?
Chase Robinson
What was Jorge's first job?
Paper Boy
John is the Manager of "Special Company," and he is reporting on behalf of an employee who got injured on the job.
STD
The intake tool that is used for STD claims.
IExPRS
Be the first to completely open IExPRS. "raise your hand!"
Bravo!
Besides Liberty Mutual. What other projects are in the building?
American Eagle, and AT&T
Who in the class loves Pokemon
"hint there are two"
Spencer and Kreed
Jeff is a NEW FATHER!!! He wants to take time off to be with his new kid.
FMLA
The system that tracks your phone calls, time, breaks, and aux use.
Avaya-One X
Be the first to find how to clear your cash and cookies. MUST HAVE THE ARTICLE "raise your hand!"
YAY!
Who is the client that helps our department?
Stacy Marsh
Where did Kathryn live before here.
Texas
Jessie is unsure if she has a claim already, What do you do?
Create a new claim
The Intake tool that we use to input claims that are not for ones self.
LMLS Intake
Be the first to pull up the WAL-MART account in LMLS "raise your hand!"
You did it!
Teleperformance started in what country?
France.
Who are the trainers for Liberty Mutual?
Johnny, Anna, Vincent, Amanda, Toni, Kreed, and Hunter.
Tara is mad because she broke her ankle while on vacation. What is the best component in your call quality for this situation?
Empathy
The System that runs your work station to supply you with the Citrix environment, your tools, and your basic computer access.
Windows 7 Work Edition
Be the first to show where to find the number for PTO "raise your hand!"
You did so well!
What are the 5 Core Values of Teleperformance?
Integrity, Respect, Professionalism, Innovation, Commitment.
"DOUBLE POINTS IF YOU CAN NAME THE CORISPONDING ELEMENTS!!!"
What is Kreed's middle name?
Thanos "aka" Kirt.