Vocabulary
Work Related Travel
Business Travel
Hotel for business travelers.
Commercial Hotel
Who's expectation is most important.
Person receiving the Service.
ADA
American with Disabilities Act
Father of Modern Hotel
E. M Statler
Type of Development
Infrastructure
Hotels with meetings and corporate events
Conference and Convention Hotel
To what extent can we provide service
Best Level of service that can be offered.
Give one type of transportation
Airline, Trains, Automobiles, Bus etc.
Give one type of attraction
zoo, tourist spots like beach
Human Quality of being different
Diversity
A private home converted into a hotel accommodations
Bed and Breakfast
Treating guest with value and respect
Courtesy
Heritage
Part of Culture
AH&LA
American Hotel and Lodging Association
Meeting with kindness and goodwill
Hospitality
For Tourist's recreation, sports, spa and local cultures.
Resort Hotel
Amenities using your emotions, not physical
Intangible Service
Year people started travelling
1945
1 Reason why people Travel
Recreation
Culture
Business
Visit Family
Health Issues
Physical Amenities
Tangible Service
Hotel size large enough with living room, kitchenette extra bedrooms for guests.
All Suite Hotels
Meeting the needs of the guest the way they want and expect.
Guest Service
Significance of 1945 after World War II
People Started to Travel
Traveling is not only for the wealthy
Role of Destination Marketing Organization
1. Interact for hospitality and tourism.
2. Develop economic growth
3. Attract visitors