Song
'Cause if one day you wake up and find that you're missing me
And your heart _____ __ ______ where on this Earth I could be
starts to wonder
FEPO means?
First Early Purchase Option
Name of the store where the Customer leased their merchandise from.
Payment required to start their lease
Initial Payment
I have a tail, and I have a head, but I have no body. What am I?
Coin
Take a little time, baby
See the butterflies' colors
Listen to the birds that were sent
To ____ for me and you
Can you feel me?
This is such a wonderful place to be
Sing
This badge means the Customer user RAC's eCommerce shopping experience with a partnered, big brand retailer.
Extended Aisle
The purchase price that the Customer can pay today if they wish to obtain ownership of the merchandise (does not include tax).
Today’s Purchase Amount
These are the minimum automatic payments scheduled to have the Customer close out their account after 12, 18 or 24 months
Rent Payment
What has many rings but no fingers?
Telephone
Let me be the one to break it up
So you won't have to make excuses
We don′t ____ __ ____ a set up where
Someone wins and someone loses
need to find
Is someone that is granted the authority to act for another person to make specific or all legal or financial decisions
Power of Attorney (POA)
Is the Customer allowed to terminate their authorization for automatic payments?
Yes, the Customer can request APAY to be turned off.
An individual payment that was authorized by a Customer over the phone, the IVR or through our Customer Portal or App.
One Time Payment
What has many teeth but cannot bite?
Comb
Two less lonely people in the world
And it's gonna be fine
Out of all the people in the world
I just ____ _______ you're mine
can't believe
This status means the customer has purchased their lease and their Remaining Total of Payments = 0
PURCHASED
“Per _______ __ of the lease agreement you authorized us to initiate electronic fund transfer from your account for your payments. I understand your request, so let me review some options with you”.
Section 12
Payment has declined or returned
Failed Payment
What has 6 faces but 21 eyes?
Dice
So, one last time
I need to be the one who takes you home
One more time
I _______ _____ ____, I'll let you go
promise after that
This is the moment to make the customer feel secure in knowing that we handled their inquiry or concern. The summarization of what you did on the call.
Recap
Number of remaining scheduled rent payments.
Scheduled Payments
Customer disputed the payment, and the processor has taken the payment back.
Chargeback
What is something that you have but you can't touch, you can change whenever you want and you use everyday but have never seen me. What am I?
Mind