Legal
A person who works in the healthcare field and is required to report any suspicion on abuse or neglect
What is a mandated reporter?
This person is the most important person on a resident's or patient's Care Team?
What is The Patient or Resident!
When an LNA is eating right and sleeping well, and managing stress in their personal life, this may increase their ___________ at work?
What is Performance?
Rolling the eyes, smiling, crossing arms, are all Methods of ________________
What is a non-verbal communication?
The type of abuse in which the use of language (generally) threatens, embarrasses, or insults someone
What is verbal abuse?
The law that sets the standard for protecting all patients' and residents' health information.
What is HIPAA???
The trained advocate who investigates and resolves complaints made by or on behalf of residents living in nursing homes, assisted living facilities, and similar residential care communities.
Who is the Ombudsman?
Hugging a resident who is pulling away is an example of what type of touch?
What is inappropriate?
What is unacceptable?
An example of someone other than the resident who it is important to be able to communicate well with at work will be?
What is:
* ANYONE on the care team
* Family
* All coworkers
The type of abuse that occurs when a failure to provide necessary care results in a type of injury.
What is neglect?
The posted list of ways residents must be treated while living in a LTC facility is called the _______________
What are Residents' Rights?
If a co-worker is exhibiting an unsteady gait, forgetfulness, or asking to work a shift with less supervision, this might indicate ________________.
What is impairment?
A resident's hearing impairment is an example of a communication ________________.
What is a barrier?
Something that occurs at the start and end of every shift and involves communication is ......
What is Shift Report?
An LNA is legally required to report any abuse they suspect because they are ___________________
What are mandated reporters?
The document that dictates what kind of care a person wants if and when they cannot speak those decisions is called ____________________
What is an Advance Directive?
This is protected when patients and residents' are treated with respect and their wishes are upheld?
What is Quality of Life?
The type of facility is has around-the-clock care but the resident typically has some independence, and only receives help with what they need, which is usually help with medications or dressing/bathing, is called _______________
What is Assisted Living Facility?
What is Assisted Living Residence?
A very typical way of communicating a resident's progress is written, and called _______________
What is documentation?
What is charting?
If a patient or resident wants to make a complain about abuse (whether or not the LNA believes it) the LNA must __________
What is assist them?
"The right to participate in their own care" is one of the _____________________
What are Residents' Rights?
Treating an older resident or patient like a baby or speaking sternly to them, can greatly impact their ________________.
What is dignity?
MediCARE is an insurance program which helps people over 65.
MediCAID helps people who are eligible by having ____________________
What is a disability?
What is low-income?
Something that we will be learning (and hint hint gaining college credit for ;-) which will be important for clear communication in any health care setting is ___________________
What is Medical Terminology?
If an LNA is pushing a patient or resident to walk faster, this is an example of ______________
What is Physical abuse?