PORT IN
A Freeze on the Customer's number.
What is a Number lock?
This is not required when discussing total account balance and minimum due.
What is Verification?
You can check to see if a Reseller is out of Whole Sale here.
What is the LNP Validation Tool?
When moving a line and billing responsibility from one Verizon wireless consumer to another Verizon Wireless consumer account.
What is Transfer Your Service (TYS)?
This can be offered to a customer if we are unable to receive a confirmation on the port request.
What is a new number?
Do not require a Number Transfer Pin.
What is a Business Account?
These (two type) customers are able to verify the account and make changes to the account.
What is the Account owner or Account manager?
The Val Tool shows all green.
What is a failed Activation?
This department handles Failed Activations for Indirect Orders.
What is Sales and Activations (CORE)?
You can find the future dated order here.
What is a shell account?
The letter that is used when the customer clearly states they are using the number immediately with another carrier.
What is the letter Y?
A secured verification tool that allows store sales locations to connect to supporting teams.
What is Click to Call?
The color(s) in the Val Tool when the PTN is still in Whole Sale.
What is Green/Purple?
This department can remove lines from ageing that have been changed.
What is Tier 2?
Acronym for Number Portability Administration Center.
What is NPAC?
Another self service option for the customer to generate a number transfer pin besides MVA or MVO.
What is by dialing #PORT?
This process must be done prior to requesting an API Change.
What is a Secondary Verification?
The number has not been released and The Number Location Field in the Val Tool shows "RW."
What is the number in Whole Sale Inventory?
Mobile activations for Yahoo Mobile Accounts.
What is Inside Sales?
The status in SOA when a port in request is complete.
What Is NPAC Active?
The status of a number that cannot Port Out.
What is Disconnected?
Step 6 of Secondary Verification.
What is Verify Billing Zip code?
We are unable to see these details for Verizon Resellers Porting in to Verizon.
What is SOA Subscription Details?
This department can assist with Switch Order muti-line mix order errors.
What is Customer Care?