Title/Lien Release
These are the 3 different types of titles.
Paper, Electronic, & 2 Part Titles
What must be completed in order to set up Auto Draft?
Lexis Nexis
This product you can only apply for online.
Truist Ready Now Loan
What would you click on in SHAW to find if a client has suppressed their statements?
User
What system do you use to view you schedule?
Genesys
These two states have 2 part titles.
What is Maryland & Kentucky
What is the name of the main payment system we for most payments?
TPOT
How many fixed options can you have under one HELOC?
5
What are the 3 password requirements for SHAW
6-8 Characters> Contain both letters and Numbers>Include @ or $ sign
True or False: When working till close(8pm weekdays 5pm Saturday) you are allowed to leave right at the end of shift.
False.
These two identifiers have to be included on a payoff check from dealership when the fax sheet is not included.
What is Year/Make/Model and full VIN#
True or False: We can cancel a clients payment once its been submitted
False
What is the difference between a Line of Credit and a Loan?
Line of Credit is revolving and can be advance on; a loan is one lump sum that can not be reused.
What would you click on in Client Central to begin a dealer payoff?
Tools>Dealer Maintenance
How would you calculate a verbal current day payoff to make it a 10 day?
Take the per diem and times that number by 10 and add it to the current day payoff.
When a loan is paid off with non-Guaranteed funds; how long does it take for the lien to be released on a Electronic Title.
7 business days to notify DMV and 2 business days for DMV to remove the lien
What must be verified in order to take a payment from a non-client?
FULL loan account #, Name on Loan, FULL Address
How many days can it take for the county clerk to record a Certificate of Satisfaction when a HELOC is closed.
45 days.
What must be copied from Lexis Nexis to put in CIF comments.
Transaction Code
What is the name of the Visa Award Card that can be given in increments of $10, $15 and $25 that is designed as a small gesture offered to clients who have been negatively impacted as the result of a complex problem?
Client Acknowledge Program(CAP)
This is the email address that is provided to the client when they need to request a Title State Change.
What is CMS-Contactus@coxautoinc.com
True or False: When a client is past due 30+ days you can take a payment from them only if they are completely catching up the loan.
False.
When setting up Auto Draft on a HELOC what note number would be used if client owes payments on both the Variable and the Fixed Option
5998 or 3998
What document in Content Navigator would you look at to see if a client purchased an extended warranty?
Dealer Finance Installment Contract
What does L.A.S.T stand for?
Listen. Apologize, Solve and Thank