Accessing OB
What are the two main options for an OB Client User can access Optimal Blue?
By signing in directly with credentials or launching from their LOS.
What status must a loan be in to allow field edits for pricing?
Registered or prospect status.
What is the purpose of locking a loan in Optimal Blue?
To finalize pricing and indicate intent to proceed.
What is the purpose of a Change Request in Optimal Blue?
To modify a locked loan file when updates are needed post-lock.
What type of environment was used in the training session?
Non-integrated (stand-alone/web) environment.
What is the difference between signing in directly and impersonating a user?
Direct login uses your own credentials; impersonation allows you to operate as another user within a selected hierarchy.
What icon allows you to update your borrower profile and search for lock options?
Product Search
What functionality allows changes to a locked loan file?
Change Request
True or False: You can submit a Change Request for a loan that is still in prospect status.
False – Change Requests apply to locked loans only.
What does the non-integrated environment not show from your LOS pipeline?
Loans that exist in your LOS system.
What does selecting a demo hierarchy and entity allow you to do?
It lets you impersonate a loan officer and access the system as they would.
True or False: You can edit fields once a loan is locked?
False: Fields cannot be edited once the loan is locked. (*without change requests lol)
Can you still access a loan file after it has been locked?
Yes, you can view it but most fields will be locked for changes.
What change request allows you to change two items at one time?
Profile Change - While in profile, if updating fields that effect the product, you are able to change the product at the same time as the profile change.
What is the most common type of change request that also allows a product change?
Profile Change
What is the key difference between an integrated and non-integrated environment?
Integrated environments connect to LOS; non-integrated do not.
What does the “Request Lock” button do once selected?
Sends the file to the secondary team for decisioning or places it in lock pending status.
What feature allows you to understand loan icons without memorizing them?
Hover tooltips that describe each icon
Why does a Float Down request not show higher rates than the original product selected?
Float down is intended to give your borrower options for lower rates, the goal is to provide them with better product options
What change request can happen before and after locking a loan?
Price Concession
*NOTE: Price concessions might being planned when working through the original lock, you will need supporting document when requesting for best practice.
What is the third, less common method of accessing Optimal Blue mentioned in training?
Using an embedded OB hyperlink on a client site (private labeling).
What is the difference between “Request Lock” and “Request Lock with Concession”?
The latter allows you to request a lock and a pricing concession simultaneously.
Who reviews and approves pricing concessions after a loan is locked?
A secondary user or Price Concession Approver
What 5 types of changes might require a Change Request after a loan is locked?
Price Concession, Profile Change, Lock Extension, Float Down, and Relock.
What are some limitations of managing loans in a non-integrated environment?
You cannot order appraisals or manage full loan lifecycle tasks.