Payment Inquires
Buy a car with a personal loan.
What is what a customer CANNOT do with a personal loan?
Loan accounts are not accessible on the Amex app.
What is a Customer Experience Complaint?
This call may be monitored, recorded, and analyzed for quality improvement and fraud prevention.
What is the Call Recording Disclosure?
CM asks to verify payment made.
What is "American Express Loans - Make or View a Payment"?
Loan can be paid off at any time after the first statement.
What is no pre-payment penalty?
This defaults to 15 days after statement date.
What is Autopay?
CM expresses dissatisfaction regarding viewing their TILA online.
What is a complaint case for Customer Experience?
You see a HAND symbol.
What is you must Read disclosure exactly as written?
All American Express information, policies, and procefdures.
What are CHC Articles?
Stays the same for the life span of the loan.
What is the APR?
CM makes two payments within same billing cycle.
What is a duplicate payment?
These funds can only be sent back to the customer via check.
What is Credit Balance refund.
"I apologize, but I can't hear you. If you can hear me, please contact us at your earliest convenience."
What is the Dead Air Disclosure.
What is "Credit Bureau Reporting - Frequently Asked Questions (FAQs)"?
Cannot be emailed or faxed - Can only be mailed.
What are payoff letters?
Fee occurs if payment is made after 8pm MST on due date.
What is a late fee.
CM mails a check to Amex, but it hasn't posted yet.
What is a Claims Paid clic case?
What is focusing on future need?
Guiding a loan member how to make payments online
What is American express loans- Website navigation?
Can ONLY be faxed.
What are TILAs?
Return Fee or Late Fee Waivers
What is must be BILLED to waive?
Customer receiving notifications stating they are past due when they are current. (Banner on website)
What is an Account Action, Payment Program, Collections, or Credit Reporting Complaint case?
Should be mentioned at least 3 times throughout the call.
What is the LM last name.
Questions about how the American express personal loan works.
What is American express homepage?
MY are my funds coming out different then my due date.
What is auto pay ?