Returns & Refunds
How many days do you have to return a shop order for a refund, no questions asked?
30
What warranty do we offer on the readers if they are purchased through Amazon?
Same warranty as shop orders! 365 days
Do we offer replacements for the Lite reader?
Yes!
What warranty do we offer on the readers if they are purchased through retail partners?
365 days!
Where is our distribution center located?
Michigan
If an mc wants a refund on just their cradle, do they need to send it back?
Nope!
Do you need to create a dropship return notice for all Amazon returns to eFulfillment?
Yes!
How long do we offer a free replacement?
365 days
Does every Verizon and Staples carry our readers?
No, always check the retail map
What year was SumUp founded?
2012
Can we accept a return on a Lite reader?
Yes! But try to just have the mc recycle it instead
Can you purchase the Plus reader bundle on Amazon?
Yes!
Do we offer a replacement if an mc lost their reader?
Nope
Can you buy a card reader at Walmart in-store?
Nope, online only
What's my dogs name?
León!
Do we require the mc to return the Pro reader if its a printer bundle?
Nope!
What is the first step to initiate a replacement for an Amazon order?
Create a new shipping order in Soap
When sending out a replacement what should you always double check before sending?
Shipping address! Always verify we have the most up to date address
What is Staples' return policy?
14 days
Where is Johanna right now?
Germany
Can an MC return their card reader for a refund if they've had it for over a year but were closed by RAF?
Yes!
Do we issue refunds for Amazon orders?
No. Refunds must be made directly through Amazon
Can we offer a replacement on a Pro printer?
Yes, but stock is very limited so check in with Johanna or Cruz first
Who are 4 of our retail partners?
Staples, Verizon Walmart and Sam's Club
What is Beyonce's new album called?
Renaissance