Triage
An owner would like to schedule an appointment for their pet for a possible ear infection. Would this be mild, moderate, or severe?
(Bonus: Where would it be scheduled?)
Mild. This would be scheduled at a PPC or CVC, depending on the client's eligibility.
Which ASPCA clinic offers care for moderate and severe conditions?
ASPCA Animal Hospital (AAH) which is located in Manhattan.
What does OAF stand for?
One ASPCA Fund
E/d/u/d
Eating, drinking, urinating, defecating
What factors determine if a client is eligible for services at AAH?
- They must reside within one of the five boroughs: Manhattan, Bronx, Brooklyn, Queens, or Staten Island.
- The annual household income must be less then $50,000.
A pet owner is calling regarding a pet with a fractured leg. Would this be mild, moderate, or severe?
Severe. It would be scheduled at AAH for diagnostic and surgical capabilities.
Which boroughs are the NY CVCs located in?
Bronx, Brooklyn, and Queens
Conditions eligible within OAF guidelines are....
Acute and have a good prognosis.
FBO
Foreign body obstruction
What factors determine if a caller is eligible for services at a NY MSNC?
They must reside within an eligible zip code for the month.
What are two symptoms an owner may see in a potentially blocked cat?
Straining to urinate and/or not able to urinate
Frequent Bathroom Trips
Inappetence or anorexia
Vocalizing
Licking or grooming genitals
Lethargy
Vomiting
Pain
What severity of conditions can the CVCs see?
Mild and Moderate
What are the requirements for a pet to be eligible for dental services?
The dental disease must be severe and affecting the pet’s quality of life.
Bright, alert, responsive
What factors determine if a caller is eligible for services at a NY CVC?
- They must reside within one of the eligible zip codes.
- They owner must provide proof of public assistance.
What is a pyometra? Name two common signs/symptoms.
A pyometra is an infection in the uterus; therefore, it is only possible in unspayed females.
Signs include:
Increased water intake
Vaginal discharge
Vomiting
Lethargy
Inappetence or anorexia
Abdominal bloating
Name the four locations where ASPCA services are offered.
NY, Miami, LA, and Asheville
A 7-year-old cat has a history of seizures and is on regular medication. The owner calls to schedule an appointment because the cat fell from the 2nd story window and now limping. Is this pet eligible for treatment? Why or why not?
This pet is eligible for treatment for the limping since it is likely not related to the seizures—however, set expectations that we may be limited as far as the care that we can offer.
WNL
Within normal limits
What factors determine if a caller is eligible for services at a NY Mobile PPC?
- They must reside within the borough that the clinic is held.
- They owner must provide proof of public assistance except for mobile vaccine clinics.
Name three triage questions applicable to every call to determine the urgency and eligibility for an appointment for a sick pet.
1. Is the pet e/d/u/d?
2. How is their activity level?
3. Frequency and timeline of symptoms.
4. Has your pet been treated for this condition before?
What is the difference between a service area and a focus area? Name the focus areas in LA and Miami.
Our service areas are where our services are available, and to whom, but our focus areas allow us to direct additional resources to the communities most in need.
LA: El Monte
Miami: Liberty City
Name three chronic conditions that are not eligible for treatment under OAF guidelines.
Masses, renal disease, diabetes, seizures, anemia, IVDD.....
SOAP
- Subjective (owner's concerns)
- Objective (doctor's exam findings)
- Assessment (potential diagnosis after exam)
- Plan (plan for the patient, including treatments and diagnostics)
What factors determine if a client is eligible for services in LA and Miami?
LA: The client must live within one of the eligible zip codes.
Miami: The client must live within Miami-Dade County.