Policy Tech
Define the American Consumer Council.
The American Consumer Council (ACC) was established in 1987 and has more than 100,000 members.
Its mission is to educate consumers on the purchase of safe, reliable products and services and
recognize companies for their environmental stewardship.
What is Logix best advantage compared to all other banks and credit unions?
YOU!
How much does Logix charge for processing an auto loan?
$0
True of False:
We are allowed to keep a pen on the keyboard of every computer so one is easily accessible?
False:
ME protocol allows a pen in sight of members only while working and keyboards must be free of any item.
How can a member waive the $5 membership fee?
Have a balance of $1000 between all share and loan accounts on the last day of the month.
Member Exchange of Funds:
What amount are we required to record through Symitar?
$100.01 or greater
How many branches does Logix have?
17
How do you quote a loan rate?
The annual percentage rate is as low as 3.25%
Define "Ready to Receive".
• Log into terminal at the start of your shift
• Cash drawer replenished if needed
• Be ready to assist members within 5 minutes of your start time
1.55% APY
Bond Redemption:
True or False:
We are allow to cash bonds for members, non-members and POA's?
False:
We may only cash bonds for members.
12
What is the lowest rate we can offer a member?
2.24%
How do you demonstrate with non-verbal communication you are engaged with a member?
eye contact, smile, stand to assist, avoid crossing your arms, Stand up straight, Lean toward the member, nod your head
What ways can a member waive the Advantage Checking account monthly fee?
$750 daily checking balance
DD of $250
Gold or Platinum Relationship
Counterfeit Money:
What color will a $100 security tread glow under a UV light?
Red / Pink
1937
How many months can we extend a loan term when at least one insurance (GAP, MMP, Debt Can) program is purchased by a member?
6 months
What two things must be offered to a member who would like to wait to see an FSO?
• Invite them to have a seat
• Make them aware of the coffee station that is available for their use
What is the withdrawal penalty for a CD?
Terms of less than 12 months: 90 days of dividends earned or that would have been earned on the amount withdrawn.
Terms of less than 12 to 24 months: 180 days of dividends earned or that would have been earned on the amount withdrawn.
Terms of 24 months or more: 365 days of dividends earned or that would have been earned on the amount withdrawn.
Check Cashing:
What are the 5 items on a check you must verify for negotiability?
Date
Payee
Amounts (written vs numeric)
Drawee Institution
Makers Signature
True of False:
Logix offers a $500 employee credit card regardless of previous credit history?
True as long as you have been employed 90 days
What is the maximum term we can offer a member?
84 months
Day 18
True or False:
We can open a Teen Checking account for anyone between the age of 12-18?
False:
Teen Checking accounts age is 13-17.