Samsung
Is a built in tool that assists customers with transferring their data from their old device to their new device.
What is Samsung's default User interface?
One UI
HA HA HA HA
-100
Correct order of the Call flow process
Greeting
Engage and Empathy
Probe and Provide Resolution
Gain Acceptance & Provide Value Add
Closing & Last Impression
In order to provide product specific information, you must have what
Model Code or IMEI
When do we create VOC Transactions?
Never
SSAM Stands for?
The customer conversation takes place within what widget?
Communicator
Wifi and carrier/lte
What number does a service request start with?
The motto for the Galaxy A Series
Awesome is for Everyone
What system will you log in daily to check for Alerts and to complete trainings?
Absorb LMS
7 Widgets we can use in care console
Profile Widget
Smart Summary
Communicator
Product History
Ticket / Case History
Gen AI
Guided Workflow
This Widget is a series of steps provided to accomplish task.
Guided Workflow
When do you ask for an IMEI?
-If device needs to be serviced / Repair
-When validating warranty
-When validating if the device is registered to Care+ / Insurance
Like many systems, Sprinklr uses its own terminology. What is the correct term for the following statement: 'The record of a customer's contact with Samsung'?
Case
What number does a service order start with?
4
Ha Ha Ha Ha
-300
Samsung offers what two types of tablets
Wi-Fi only
Connected (Carrier LTE)
What account provides access for order tracking and support in addition to exclusive services like Samsung Pay, Samsung Members and Samsung Health?
Samsung Account
When is it ok to create VOC.
Never
3 Components of the Greeting?
Your Name
Branding
Willingness to help
The role and associated rights of a Sprinklr user
If a customer you are helping inquiries about our latest Galaxy S Series, they are asking about the?
S26 Series