Clients
Name five things that are prohibited and required for clients to lock up.
1. cell phones
2. food
3. coats
4. backpacks/bags
5. weapons
6. incendiary devices
7. recording devices
8. bikes/scooters
9. strollers
10. beverages
How often are employees required to attend personal safety training?
Every two years. Staff are required to have up-to-date personal safety training in order to attend community visits or use reporting centres for appointments.
How often are duress buttons to be tested?
Monthly
Who is responsible for accounting for all staff members?
The manager or Duty Officer should management be absent
Who are the health and safety staff representative and manager representative?
Rose Rubini and Tamara Goldrup
If police are attending office to make client arrest, where does this happen?
Outside the office
If someone does not show up for work, at what time would they be contacted to ensure health and safety?
9:00 a.m.
Support Staff/Duty Officer/Management are to do a census of staff complement after 9:00 am during regular scheduled working days to ensure attendance and if necessary, contact staff (home residences/cell phone) should they be absent to confirm their personal circumstances
How do you know which button was activated when the alarm is sounding?
Locate on alarm panel at front desk or find the blue strobe light above the individuals office
What is the secondary assembly area for staff should the primary location be unsafe?
Burger King located at the corner of Oxford Street and Mornington Avenue
Who is the police liaison contact for high risk/DV clients?
Jeffrey Rayner
How are clients escorted to/from the PPOs office?
Client walks in front and PPO is at a safe distance behind on a slight angle.
What document must be completed should staff want to do a home visit?
Community Visit Risk Assessment (CVRAT) form
Who is supposed to attend the scene of the duress alarm?
All staff are expected to attend the scene of the alarm as quick as possible
What are staff members asked to do when leaving their office in the case of a fire?
Shut their office door
Where is the biohazard kit located?
Filing cabinet in the back hallway. This is also where the first-aid kit is located.
In best practice, how long do PPOs have to address their clients?
10 minutes.
If they need longer, they are to advise SS of the delay.
What is the protocol for staff that will be unexpectedly out of office?
Staff will email management to advise of absence. Management will email SS/Duty Officer to advise of the absence.
What is the alarm system password?
Roxbury
How many extinguishers are there in the office and where are they located?
(7) print room, SS counter, server room, electrical room, kitchen and hallway near client entrance to office
Should the office need to be evacuated, where is the meeting area?
Tim Hortons
Name three reasons why a client may be seen in the secure room?
1. they are on secure room list only (alert on OTIS)
2. new client/intake
3. suspected to be under the influence of drugs/alcohol
4. known to be hostile/unpredictable/threatening
5. there is only one PPO working
6. illness
How long is the recommended time (at least) to wash your hands?
At least ten seconds
Apart from the duress alarms located at each person's desk, how many other duress buttons are there and where?
(6) two in the washrooms, secure room, boardroom, client washroom, and kitchen.
How many pull systems are in the office and where are they located?
(2) back door and client entrance
What is the office's alternate service delivery location when the COOP plan is required?
Primary: London South P&P
Secondary: London Core P&P
The COOP (continuity of operations plan) covers the interruption of normal business and the return to work as a result of: fire/smoke damage, water damage, toxic contamination, structural damage, or other disruptions.
Evacuation of some or all of the London North Probation and Parole office may result in temporary closure or relocation to an alternative service delivery location.