10 Steps
Product Knowledge
Process and Contracts
Name that rep
Mystery
100

What does S.A.L.E.S mean 

Silence 

Affirm 

Layer 

Eliminate 

Solve

100

What are the true dimensions of the walls in a standard wall system?

Side walls- 38x98

Soap wall - 60x98

100

How many days is RTC in DC for being over 65?

3 days 

100

This rep plays in a soft ball league 

Jake 

100

This university’s mascot is the Buckeyes.

Ohio State University

200

Pre Close 

Other than affordability, is there any other reason why we couldn’t get your project started while I'm here?”

200

Which plumbing fixtures offers brushed gold?

Voss

200

True or False:

If the customer says they want to put the deposit down on Friday and the sale is on Monday, can we do that? 

False 

200

This rep lived in Hawaii before moving to Mayland 

Steph 

200

After more than 150 years, he's still the tallest president in U.S history.

Abraham Lincoln

300

PNS

Mr. and Mrs. Jones, this is the reason that getting three estimates just can’t guarantee 

quality and satisfaction. In the end we are all looking for the same 3 things; a company we 

can trust, a product we can depend on, and a fair and affordable price. Do you agree?  

300

The bathroom floor measurements are 79"x66". 


How many boxes of flooring will you need? 

3 boxes 


6.5 feet x5.5 feet= 35.75 square feet 

300

What 3 things must you do before leaving an appointment?

1.Result your lead 

2.Submit your photos 

3.Turn in your deposit 

300

This rep is close to being a scratch golfer 

Mike 

300

Number of states that touch the Pacific Ocean.

5

400

Value Statement 

“It’s not unusual for people to be a little surprised by what projects cost now days, especially 

because the market has changed a lot. However, most of my customers say they would feel 

more comfortable investing a little bit more on higher quality products, versus spending less 

on inferior products and getting something that doesn't meet their needs. Would you agree?

400

What is the total height of our vanity? 

39.5"

400

What does NSLI mean?

Net sales per Lead issued 

400

This rep likes to collect sports cards in their free time 

Justin 

400

What's Connors Sons Name? 

Julian 

500

Entry Statement 

“That’s right, I am here to look at what you want to have done and what you need to have 

done. If I can help, I’ll show you samples, styles, and colors…and if you like what you see, I’ll 

provide you with exact specifications and a price guaranteed for 365 days. This way when you 

become ready to do something, you’ll have the information you need to make a simple 

decision. If I can’t help, I’ll try and point you in the right direction. Fair enough?”

500

Customer Currently has a 60x30 RD tub and would like to install a 60x42 inch shower. 

What is needed to build this? 

1. 3 soap walls 

2.XL Base

3. Plumbing fee to move the drain to the center 

500

How many days apart from the original appointment is it considered a follow up? 

3 days 

500

This rep likes to go gokarting in their free time 

Hunter 

500

What's Vinnies daughters name? 

Miliana 

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