What is Any action taken that puts the client in a legal situation with a borrow
100
Define Privacy
What is the ability to contral and restict the use of information by its owner
100
A set of performance standards set by the client to ensure proper performace by the third-party servicers like Assurant.
What is- Service Level Agreement
100
A tyope of penalty when you fail to comply with the Terms of the client
What is-Financial Losses
100
Deed of Trust, Death Decree, Marriage Certificate, Notification of dispute, and Court Order.
What is Legal Document?
200
Legal Landmines could be cause by
What is incorrect processing on the borrower's account or negative/incorrect infomation stated during a call
200
Where public information about Assurant be located
What is on the assurant website
200
Saving money and reducing cost by ensuring efficient use of resources.
What is-Tangible Value
200
Agreements determinee the policies, procedures and SLAs
What is-Contractual Requirements
200
Documents received and processes in an hour/day.
What is KPI?
300
What are General Complaints
What is Letter or call received from customers about insurance issues or because they feel an error has been made and not rectified
300
What doe Assurant infomation secuirty program protect
What is -Information assets critical to assurant
- the personal information and privacy of employees, customers, agent and business partners
-the reputation of Assurant as an instituation deserving of public trust
300
Providing Adequate training to all employee assigned to each client, ongoing performance evaluation and Maintaining sufficient staffing.
What is-Controllable Factors
300
when you fail to resolve errors or mistakes.
What is-Loss of Reputation
300
Providing the necessary information and paperwork to start/continue the claim process.
What is borrower obligation?
400
What is executive complaints
What is when a customer threatens to send their problems or concerns to the president of the company or and outside state / federal agency
400
What does the Clean desk policy include
What is keep work area clean and orderly
-lock your computer when away from desk
-shut down computer and turn of monitor when leaving
-display work badge at all times
400
Working efficiently and accuralty with possibly no errors
What is- Quality
400
An outsourcer that is in compliance with established requirements, guidlines and regulations
What is- Assumption of the Client Responsibility
400
Protects the property and maintains its value.
What is Lender?
500
How to avoid legal landmine
What is pay attention to trigger language, be polite and understaning, allow borrow to speak, follow procedures, provide accurate information listen instinctively by sympathetic, be patient, speak clearly,
500
How should all confidential documents be dispose of
What is Should be shredded
500
When we maintain Assurant's competitives edge, ensure that we continue to earn clien't business
What is-When SLAs are met
500
Three key ways to reduce the risk of exposure
What is Customer Experience, Policies and Procedures and SLAs
500
Classification as monitered and non-monitored claim.