LOSS PREVENTION MATTERS

ENGAGEMENT

100

THERE ARE TWO CATEGORIES OF ENGAGEMENT, WHAT ARE THEY?

INTERNAL AND EXTERNAL

200

WHAT IS USED TO SHOW AN INCLINE OR DECLINE IN INTERNAL ENGAGEMENT? 

LOSS PREVENTION SURVEY

300

WHEN IS THE LP SURVEY CONDUCTED?

TWICE A YEAR, Q1 AND Q3

400

THERE IS ANOTHER SIDE OF THE ENGAGAMENT PILLAR THAT INVOLVES THIS TYPE OF TRAINING?

COMPLIANCE 

500

WE MEASURE EXTERNAL ENGAGMENT THROUGH WHAT

LAW ENFORCEMENT QUARTERLY ENGAGAMENT ACTIVITIES 

INVESTIGATIONS

100

WHAT ARE THE TWO TYPES OF INVESTIGATIONS LED BY LP?

THEFT AND WIMS

200

WHAT PERCENTAGE OF OUR OVERALL THEFT CASES DO WE TARGET TO BE AMAZON PRODUCT?

80%

300

WHAT DOES LP FOCUS ON TO HAVE A LONG TERM IMPACT ON WIMS

EDUCATION AND EARLY INTERVENTION

400

WHO CAN CONDUCT AN INTERVIEW?

LOSS PREVENTION ONLY 

500

THERE ARE THREE AREAS OF THEFT WE FOCUS ON, WHAT ARE THEY?

AMAZON PRODUCT, AMAZON PROPERTY, PERSONAL PROPERTY (AA OR VENDOR)

SECURITY CONTROLS

100

THESE ARE THE TWO SUBCATRGORIES TRACKED IN THE SECURITY CONTROL PILLAR

GUARD MANAGEMENT AND SECURITY ENGINEERING 

200

HOW LONG DOES LP HAVE TO RESOLVE ANY DEVICE ERRORS OR MALFUNCTIONS?

30 DAYS

300

THERE ARE FOUR SUB CATEGORIES TRACKED WITHIN THE GUARD MANAGEMENT PILLAR

FINANCIAL CONTROL, STAFFING, PERFORMANCE, ALARM RESPONSE 

400

WHAT POSITION HOLDS THE HIGHEST ROLE WITHIN OUR GUARD COMPANY?

ACCOUNT MANAGER

500

THERE ARE TWO DIFFERENT TYPES OF ALARMS, CRITICLE AND NON CRITICLE, HOW LONG DOES SECURITY HAVE TO RESPOND TO EACH?

3 MINUTES AND 5 MINUTES

COST AVOIDANCE

100

WHO IS OWNS COST AVOIDANCE?

EVERYONE! 

200

THE YEARLY GOAL % LOSS PREVENTION TARGETS IN SAVING THROUGH COST AVOIDANCE?

5% 

300

THERE ARE THREE TYPES OF COST AVOIDANCE, WHAT ARE THEY?

CONCESSIONS, NNA, DAMAGE REDUCTION

400

THESE ARE THE TWO MAIN REASON TYPES MOST COMMONLY FOUND IN FBA INBOUND IN REGARDS TO COST AVOIDANCE 

MISSING_FROM_INBOUND

INBOUND_CARRIER_DAMAGE

500

WHAT TOOL IS UTILIZED TO PROVIDE DATA USED IN MEASURING PERFORMANCE IN DAMAGELAND BY THE GATEKEEPERS?

DPT 

WIM

100

WHO DO YOU CONTACT IF LP AND HR ARE NOT AVAILABLE, BUT YOU HAVE AN AA THAT IS POTENTIALLY SUICIDAL?

GLOBAL SECURITY OPERATION CENTER (GSOC)

200

WHAT DO ALL THESE HAVE IN COMMON: USE THEIR NAME,EMPATHIZE, REMAIN CALM

VERBAL DE-ESCALATION TACTICS

300

THERE ARE THREE TYPES OF WIMS, WHAT ARE THEY

SEXUAL ASSAULT, INTERPERSONAL DISPUTES, DOMESTIC VIOLENCE

400

WHAT MAY NOT BE A WIM, BUT IS IMPORTANT TO REPORT BECAUSE EARLY IDENTIFICATION COULD POTENTIALLY SAVE A LIFE/CAREER

CONCERNING BEHAVIOR

500

WHO DO YOU CALL FIRST WHEN YOU IDENTIFY AN AA THAT IS MENTALLY STRUGGLING?

LOSS PREVENTION MANAGER/MCKENNA