Elevated Verbiage
Instead of stating "Just a second" we would state.
"It will be one moment." or "Allow me one moment please"
What is a MyCR?
Message communication sent to the store.
A Client is calling in due to the handle broke off their handbag. Name the 3 options of how a client can have their item assessed.
Visit in store
MyLV App
Email submission @ usacareservice@contact.louisvuitton.com
Who are Our Founding Fathers?
Louis Vuitton - Founder & Visionary
Georges Vuitton - Inventor
Gaston-Louis Vuitton - Collector & World Traveler
"Can you give me the stores direct number?"
"No, we handle all calls on behalf of the retail network. How may I assist you?"
Instead of stating the SKU # we would state.
The style # - do not use Jargon with the client.
Where do we send a MyCR from?
Request within a clients profile.
What verbiage would you use when Order Advisor states "Order can not be placed find an alternative"
"Regrettably, this is a highly coveted item that is unavailable at this time, however I would be more than happy to guide you through alternative styles similar to item that you liked."
Who was Louis Vuitton an apprentice for and what was the line of work?
Monsieur Marechal and a renowned box maker and packer.
"What is the exact amount of handbags does the store have?"
"I am not able to confirm exact quantities, I can only see that the store has limited availability."
What is the Warm Welcome?
"Good (time of day) (morning, afternoon, evening).
Thank you for contacting Louis Vuitton Client Services.
My name is ____.
How may I assist you today?"
Allow the store up to how many hour's to respond?
48 hours
While using SAG I'm able to find general directions and parking for stores?
Yes, SAG is Stores at a glance allowing us to find anything store related.
What year did Louis Vuitton's first store open? and what was the name of the store?
1854 and Rue Des Capucines.
"Can you share the new launches that have not been released?"
No, the product lifeline is for internal use only.
Instead of stating "I don't know" or "I'm unsure" we would state.
"I am happy to find out" or "Let me look further into this for you"
If a client purchased a handbag in store and is wanting to return the item and needs a return label, would we be able to create one?
No, stores do not include labels and we don't make labels for stores. Send a MyCr or invited the client to visit the appropriate store.
While using ATG after submitting the order, I collect the clients card information?
No, advise the client they will receive a payment link. We never collect card information.
Who was Louis Vuitton the "preferred packer" for that opened doors for him?
Empress Eugenie
What are the four attitudes and behaviors of Louis Vuitton?
Curiosity, Empathy, Agility, and Commercial Mindset.
Is there anything else I may assist you with today?
My name is ___, please feel free to contact me should you need any additional assistance in the future. You can also email or chat us on Louisvuitton.com.
Thank you for contacting Louis Vuitton. Goodbye.
What are 3 different situations in which you would send a MyCR?
Initiate a UPS Claim (when order was made in store).
Need more infor after looking in my repairs (when my repairs started in store).
Request an appointment or item.
What is Knowledge? 2 features that are helpful with knowledge.
One location for all resources. Articles for any situation.
Features- Direct feedback option, favorites list, pin recently viewed, attached files.
What was the Louis Vuitton Origin story timeline?
Anchay-Jura, 2 years by foot, Monsieur Marechal, Empress Eugenie, Rue Des Capucines, and Flat top trunk.
When it comes to the E-privacy regulation can I proceed without confirming the contactability?
No, make sure the client's contactability information is up-to-date.