Product Knowledge
Where was Poppy and Pout founded?
Above the Rexburg store.
How do you add a Gift Card to a Transaction?
More actions > Gift Card > Select amount
What is the difference between Warehouse and Warehouse Receiving?
Warehouse Recieving is where we send items specifically for their customers and/or online orders
Someone is calling for Steph. What do you do?
She is not available but I can give you her email! stephanie@loveoliveco.com
How do we differentiate between our High Quality Jewelry and Low Quality Jewelry?
Which of our accessories can also be found at Target?
Illume
A customer needs to make a return but no longer has the card they used to purchase it
Put refund onto a gift card
Which items can go out on the floor right away?
Accessories, baby items, temple dresses, in store only, and shoes
A customer is angry with our policies and/or service. What can you do?
Apologize and give them a coupon code for next time.
In our Childrens sizing what is a size XL equivalent to?
12-14
What makes Capri Blue so great?
non-toxic, vegan, cruelty free formulas, yummy smells, and reusable containers!
Which 7 Discounts do we have going all year round?
Text10, GoogleReview10, Missionary10, Military10, Teacher10, Senior10, Olive2024
The transfer is off! Who do you email?
Inventory & Manager
A customer is making you uncomfortable, what do you do?
Call Manager
Call Police
Politely ask them to leave
What is Love Olive Co's late policy?
Anything after 3 min is considered late. 3 strikes.
Tell us 3 fun facts about Warmies
1.
2.
3.
Your Register is under $83 from a cash return. Step by step, what do you do?
1. Find out how much you need to replenish the register back to $200
2. Call Manager
3. Take money from the envelopes
4. Date and initial each receipt you took money from as well as the amount taken.
5. Click add cash on shopify
When Requesting and item for a customer from the WH who do you email?
Service, service manager, inventory AND orders
What items are not allowed in the dressing rooms?
accessories, shoe boxes, loc bags
What year was LOC Founded?
2010
Which of our small business products are only sold at LOC (there's 2)
Ben and James Swaddles & Blankets
Emmi Face Cloths
You forgot to print your closing receipt. How do you go back and reprint that?
more>session history>click on desired session>payment types>print
In which order do you accept a transfer?
A. New Items
B. Customer Requests
C. New Accessories
D. Restocks
B. Customer Requests
D. Restocks
C. New Accessories
A. New Items
How do YOU break a quiet customer who is "just browsing"
example
Out of all the brands we carry, which sold the best this year?
Love Olive Co Exclusives