Scheduling
Information used to pull up the account.
What is the Phone number?
We search for Recalls in this system?
What is Oasis or FMC Dealer?
We offer this service to the guest if they cannot bring their vehicle in on their own?
What is PDEL?
The new term for a multipoint inspection is?
What is a Vehicle Health Report?
99px is the opcode for what service?
What is a Multipoint inspection?
The campaign we have to use on every appointment set.
What is trust and verify?
The recalls with the letter N or M are actually called...?
What are Customer Satisfaction Programs.
A guest calls in for a quote on getting their transmission changed, who do we email for this quote?
Nobody. We do not do quotes, we attempt to schedule for diag.
Can quick lane do sparkplugs and why?
No, because the tech dropped a sparkplug in the engine block and started it, it blew the engine!
Opcode for a heating/cooling concern.
What is MR-HVAC?
The name of the scheduling tool we use for retail?
What is Xtime?
Parts are on national back order for which recalls?
What is the A, B, C Pillar Applique Molding?
Diag fee and hourly labor rate?
$205 before tax
What is a 5 tire rotation?
MRMANTRANS is the opcode for what concern?
What is a manual transmission concern?
We schedule diags during this time frame?
What is 7-9:30AM?
These recalls require updates that cannot be done through our mobile team. Hint: There is more than one.
What is 25S72 Update Sync Software
25S27 360 Camera Alignment
24B34 Powertrain Control Module Software update for police vehicles.
"Your appointment time refers to the scheduled meeting with an advisor, not the time your vehicle will be worked on..." Is the new verbiage for what?
What is Diag timeframe?
The number one forgotten item to be returned to a guests vehicle?
What is a wheel lock key.
My car is pulling to the right and I hear a clunking noise when I go over the railroad tracks, this is what type of concern and what is the opcode?
What is a steering/suspension concern, MRSTG
The max amount of appointments per advisor, per day?
What is 5 appointments.
A recall that cannot be worked on at this time due to not having a remedy, is called?
What is an advance notice.
The number one thing that voids warranty, that upsets the guests?
What is rodent damage.
The most common confusion with oil change coverage?
What are dealer exclusive maintenance plans.
What is a PRR.