Lending 101
The Credit Card that gives customers 18 months of 0% interest on purchases.
What is the Truly Simple Card?
Our One Bank option to give business customers the ability to accept Credit Cards from clients.
What is World Pay?
Your friendly neighborhood web slinger.
Who is Spiderman??
Our meeting place for when we need to evacuate the building.
What is Arby's?
What we say to a customer with 2 seconds of them walking in.
What is "Welcome to Fifth Third!" ?
The Loan option giving our customers a fixed low rate option without having any collateral used.
What is a Signature Loan?
Our One Bank option for customers with over 1.5 million dollars.
What is Private Bank?
The Amazonian with a Lasso making enemies tell the truth.
Who is Wonder Woman?
The assessment of the accuracy of our documentation on the service and sales side.
What is the FCA?
The thing we say at least three times in a CSR interaction.
What is the customer's name?
Our Credit Card option giving customers 1.67% on every purchase, but needing 2 years of banking to apply for it.
What is the Simply Business Credit Card?
Our One Bank option for business customers that would like the ability to scan/deposit checks from the comfort of their business or home.
The most indestructible X-Men.
Who is Wolverine?
The form we use everyday to make sure we are opening and closing the branch successfully.
What is the Daily Financial Center Checklist?
What we say to customers at the end of the most epic interaction ever.
What is "Thank you for choosing 5/3rd!"?
Our lending solution designed to give customers the lowest payment with a 6 month promotion rate at 2.99%.
What is a HELOC?
Our One Bank option for customers that need help with HR and Tax compliance.
What is Paycor?
The full name of the member of the fantastic four with flaming powers.
Who is Johnny Storm?
The document individually used immediately after a robbery has taken place.
What is the physical description form?
The form we use if a customer wants to file a formal complaint.
What is the Case Management Tool?
The best way to contact underwriting for questions on loans in process.
What is RCC Chat?
The amount of money you receive for a qualified investment referral from a licensed banker.
What is $25?
The fastest hero in all of comic book history.
Who is the Flash?
The form we use when a customer is involved in a check washing scam.
What is the Domestic Collections Fraud Packet?
The four customer experience principles used with each interaction.
What is Be Courteous, Make it Easy, Focus on the Customer, and Own It