Loving Our Language Learning Leads

Discovery

1

What is the process called when you hear an objection in discovery and you pivot back to the call structure? What does it stand for? 

APP: Acknowledge Park Pivot

2

When someone says, "I want to feel confident speaking in x language and I haven't been", what is that an example of?

FUD/Emotional Driver

3

If someone doesn't have a timeline to learn a language, what should you say next? 

By when would like to feel confident being conversational? 

4

What are the 3 main things that you should learn in discovery before proceeding?

FUD/Timeline/Emotional Driver

Tailored Recommendation

1

How should you choose between the 8 hour and the 4 hour program? 

Which program is going to help them reach their long term goals

2

What should you never do after you present the price?

Pause

3

If a lead is looking to become proficient in Mandarin Chinese within 3 months, which program should you recommend? 

The 8 hour program! 

4

What is the tailored rec formula you should use every time? 

Based on [insert emotional driver/fud] & timeline, I recommend the x hour program that includes x,y,z for this cost

Objection Resolution/FU

1

What are the 3 most important aspects of the follow up? 

Urgency, specific day/time, within sd/nd window

2

What are the 5 steps of the objection resolution process?

Acknowledge 

Ask In

Reposition

Check In

Ask for the Sale Again

3

What is the likelihood of a lead picking up the phone if we call again same day?  

20%

4

What is the likelihood of a lead picking up the phone if we call the 2nd day? 

9%