Easy Peasy
What is a trouble signal?
A signal that means the alarm system is not in normal status or not communicating properly.
what is a restore signal?
indicates that the sensor has returned to it's normal status
what do you enter into the pending restore box and what will that do?
04:00:00 sends the signal back into us as an LTR in 4 hours to check for a restore
3 things that should be done on a NoTT?
1. Check for a test timer. If one has been received, FC per system is communicating back in normal status.
2. Notify customers of a potential communication issue
3. Refer to main office per communication issue
What is the difference between Failure to Check in and a Panic alarm on Guardian MPS alarms?
Panic is a button that they press in an emergency situation. Failure to check in is when the subscriber hasn't left the site at the time they said they would.
When calling on a trouble on fire signal, why is it important to say "trouble on your fire system''?
So that the subscriber doesn't think that there is a fire
What is the first action we take on an LTR?
Check if the original point has restored.
what is the operator action code for 'disregard per restore'?
4108
You call site on a Fail to Open signal. They answer and, after verifying themselves, tell you they opened an hour ago. What should we do in this case?
Refer them to the main office due to a potential communication issue.
When calling on a Fail to Close, the person on site advises that they will be staying past their scheduled time, what action do you take next?
Offer to temporarily change their schedule.
If a subscriber seems capable, can we advise them to change out their own battery?
No Never
What is a test timer signal?
A signal that indicates that the subscribers system is communicating in proper status.
Are LTRs sent from the subscriber's panel?
No
What is the Vault account on National Guards?
Very high priority that contains weapons. The alarm panel is kept here as to not be tampered with.
What is the chain of command on a National Guard account?
Guard Member
ESS Manager
Kandis w/ Mountain Alarm
2 reasons for a power outage
power outage
system being unplugged
what is a runaway signal?
A signal that is coming in excessively during a short period of time.
what are 3 ways to identify restores?
point
description
signal code
Why do we verify code words when calling site on early open signals?
to make sure that they are okay to be there.
What is the procedure for changing the schedule?
Verify name and password
Select the schedule button
Change area
Change day
Change time
Save and doc in 4000
what is a tamper signal?
indicates that something or someone is messing with the a sensor or panel.
4 steps when acting on a runaway signal?
Notify subscriber
Offer to place test
Refer to main office
Full clear
When can we 4108 an environmental alarm?
Which button is used to pull up the dashboard on GPS alarms?
The URL button
What should we never do on a NG account?
4109
4104
Temp note
use 'IU'
PA the account
Cancel on panic alarms
WN/DISCON call dispositions