MyLowe's
Lowes Protection Plans
Credit
Installs
Miscellaneous
100
MyLowe's has an annual fee of?
What is zero!
100

What are the two categories of LPP? (excluding Pro)

What is major appliances and general merchandise

100

What promotion do we offer to new card holders?

What is 20% up to $100 on first purchase.

100

What company is Lowe's partnered with to complete Flooring, Millwork and Decor installation quotes? 

What is Central Selling?
100

When connecting your Lowes card to your MyLowes Rewards, what teir do you upgrade to?

What is Silver

200
Can you add purchases to MyLowe's if you did not during time of purchase?
Yes!
200

What is the website in which you report a claim on?

What is lowesprotect.com

200

How many financing options (credit cards) do we offer? 2X points if you name them all.

what is 5

what is MLRCC, MLPRC, MLPRA, LCA/LAR, LTO

200

If a customer is looking to get just a storm door installed, is that a lead or a detail?

What is a detail.

200

What is the new service offered to customers purchasing an Appliance delivery? 2X points for knowing the amount it costs.

What is the Appliance Movement.

What is $40

300
How can you add MyLowe's at the time of purchases?
What is a scan fob or phone number.
300

In the event a customers fridge dies, and, they have an active LPP what is the amount offered to cover food loss?

What is $300 in the form of a Lowe's Gift Card

300
What is the threshold for 84 month purchases?
What is $2000.
300

Who is our specialist for heating and cooling systems?

Who is Renae

300

Customers with no Lowe's card have how many days to return SOS items?

What is 72 hours, then it is non-refundable.

400
What percent of customers did not get offered a MyLowe's in Q1 Customer Focused.
What is 51%.
400

Where is the code the customer needs in order to register their LPP?

What is on the bottom of their receipt

400
This card is ideal for businesses with job or invoice accounting needs - schools, government agencies, contractors, etc.
What is LAR account.
400

What do customers need at the time of signing up for a kitchen detail?

What is their measurements and layout.

400

What is the difference between Pex A and Pex B?

What is Pex A is flexible and requires an expansion tool

Pex B is more rigid and can use SharkBites

500
Type of items you can add to set up reminders on MyLowe's
What is smoke alarm batteries, air filters, etc.
500

What percentage of cost is covered through reimbursment for elligable performance and care items?

What is 50% (up to $100/yr)
500

With the MLPRA, you can earn ___ points on qualifying purchases for the first ___ months after opening the account.

What is 3 points and 6 months

500

How much is Basic Installation for toilets?

What is $254

500

What is the differentce between 14/2 and 14/3

What is 14/2 has 3 wires (black, white, and bare copper) and 14/3 has 4 wires (black, red, white, and bare copper). 14/2 is commonly used for standard outlets and lighting. 14/3 is commonly used for lighting with multiple switches and circuts that need an extra conductor.

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