Who is that?
Accountable for sales in specialty areas like cabinets and appliances
Who is the SASM (Specialty Assistant Store Manager)?
Facility that handles parcel/freight direct to customer shipments
What is the FC (Fulfillment Center)?
ECR
What is Executive Customer Relations?
Additional payment made to PROvider through WOs or Payment Request (PR)
What is an exception?
Individual who cuts and shapes slabs for countertop jobs
Who is the fabricator?
Designs cabinets/countertops for kitchen remodels
Who is the CSK (Central Selling Kitchens)?
BOL
What is Bill of Lading?
Product and labor are supplied by PROvider, but installation is sold by Lowe's
What is a Type 2 Installation?
Store employee who oversees all front-end and back-end operational programs (e.g., freight flow, delivery, fulfillment, cashiers, admin office)
Who is the Operations ASM (Assistant Store Manager)?
Supports PROvider escalation, payments, claim
Who is the FPD (Field PROvider Director)?
OLF
What is Order Load Failure?
Design tool used in selling and specifying of kitchen cabinet purchases
What is 20/20?
Responsible for all aspects of daily business within their assigned labor categories & pricing
Who is the NIM (National Installation Merchant)?
Item is stocked at DC and may not be stocked at store location (other than display item). When customer orders item, it is shipped to store or XDT to fulfill via pickup or deliver
What is WEX (Warehouse Express)?
LRRP
What is Lead Renovation, Repair, and Painting?
Supplies product to stores and can handle freight shipment of large items
What is the RDC (Regional Distribution Center)?
Onboards PROviders and ensures labor capacity
Who is the DPSSM (District Pro & Services Support Manager)?
Responsible for financial outcome and operation for Lowe's region
Who is the RVP (Regional Vice President)?
IWNB
What is In Warranty Non-Billable?
Customers can use more than one sales channel to shop for a transaction
What is omni-channel?