General New Hire Info
List the 4 types of HRB Players?
Enthusiast
Loyal Fan
Weekend Warrior
Professional
What tab can you search a players BET ID in?
Bet History
What is the KA # for the POV Directory?
3689
A ______ is a bet on a margin of victory.
Spread
What is the name of the system we use to clock in and clock out?
Kronos
What can you locate a player's average bet size?
Betting Statistics
What is the KA # for our acronyms?
3175
What are the 5 mandatory case steps?
Contact Details
Subject
Case Reasons
Internal Notes
Attached KA
What is the call out line number?
786-743-9815
Where can you locate the Player's personal info like name, address, birthdate, etc.?
Punter Details
What is the KA # for authentication?
2773
What 2 things are required for doc v?
Selfie
ID
Name 6 teams we have here at HRD.
Due Diligence
Vip
Anti Money Laundering
Payments and Fraud
Customer Service
RG
Where can you locate the player's stakes, settlements, deposits, withdrawals, free bets, etc.?
Transactions
What is the KA that provides bonus bet general information like when it expires?
3108
True or False A Player must be in a legal betting state to bet on the app.
True
Where can you find your employee ID #? (Which app and what section)
HiBOB - Profiles - Engagment
Where can you confirm what documents were requested?
Tasks
Notes
What KA outlines the password reset process?
2836
Name all the states where sports betting is legal.
FL, NJ, IN, OH, TN, VA, IL