HOI
What is our mortgagee clause?
Discover Bank
ISAOA PO BOX 961292
Fort Worth, TX 76161
My name changed from what is listed on title because I got married. Do I need to provide and documents if so, what do I need to provide?
Marriage certificate
If I want to know how much a tax fee should be which procedure should I use?
How can I tell if I need a QCD?
We only get a QCD when there is a COBO that is not listed on title. We can tell if they are a COBO because part of note would be checked.
Complaint Feedback or UDAAP:
I don't understand why this process is taking so long! I could have been done with this loan if I went with another lender!
Complaint
I have a future policy since the current expires in 15 days. However, I only have my mortgagee clause on the current policy, can I move forward & where do I find this information?
Yes, if with same insurance company. Per 7.5 in LPG - If the existing policy is going to expire with the same insurance company within the next 60 days, DHL can accept an insurance declaration page as proof that Discover has been added as mortgagee on either the current policy or the future policy
There are delinquent taxes showing on the title report what steps do I need to take?
1. Alert the BO and request proof of payment and seasoned funds
2. Order tax cert to show taxes now current
What is acceptable to say to inform the BO that we are recording the call & what procedure will you find that information in?
"This call may be monitored and recorded."
The following are not preferred but are acceptable:
"This call may be monitored and/or recorded."
"This call may be recorded and monitored."
"This call may be monitored or recorded."
"This call may be recorded and may be monitored."
“This call may be recorded or monitored
Verification of Caller: DHL Procedure
QCD vesting reads: PERSEPHONE GOULD AND BOWZER VOSE, HUSBAND AND WIFE. What would you update the manner held to?
Joint w/Spouse
Complaint Feedback or UDAAP:
I was originally told my APR would be 9.11% but is now showing 9.61%! This is a bait and switch!
Udaap
This app has an escrow for the HOI. If any, what extra documents do you need when you reach out to HOI rep?
The mortgagee clause and invoice showing if a balance is owed
When reviewing a lien release what information do we need to make sure it is valid before sending to title?
Ensure the following matches:
Plaintiff & BO name
Instrument number
Book and page number (if applicable)
&Make sure it is notarized
I live in GA and my vesting line reads Doug Vose and Donald Duck as Tenants in Common. Donald Passed away. Do I require probate & what procedure will you find this information?
Community and Spousal State Vesting Guide
& Yes, probate required
QCD vesting reads: JUPITER GOULD AND ABRAXOS VOSE, AS JOINT TENANTS WITH RIGHTS OF SURVIVORSHIP. (1003 reflects they are both unmarried) What would you update the manner held to?
Jnt/Obligtn w/ROS
Complaint Feedback or UDAAP:
I am so frustrated, and I do not understand what you asking for! *Lp explains document requested* When ending the call bo states: I feel like the question listed on the website was not clear but now I understand thank you for explaining.
Feedback
I am in RI and my HOI does not mention wind coverage at all. Do I need additional documents? If so what documents and where did you find this information?
No, we can assume wind is covered per 7.3 LPG If there is not a specific exclusion of windstorm coverage noted on the HOI declarations page, then the agent can assume windstorm is covered and no additional steps are required. If the HOI declarations page shows that windstorm coverage is excluded, then the borrower must provide other evidence of having windstorm coverage on the subject property
What do you do id supplemental taxes showing on title?
Supplemental taxes do not get added to fee info screen – if they are due add to liabilities
What information can you give to HOI rep & what procedure will you find this information?
Borrower information released to any of the identified parties in this section for verification purposes should be limited to what is necessary to confirm the details provided in the application and authorized by the Borrower's Authorization and Agreement, signed by the borrower.
Examples of verification information: Name, Address, Last four of SSN, Policy number, Loan number
Releasing Information: DHL Procedure
Only the NBS is listed on title currently, should I order a QCD to add BO to title and if so, what steps should I take?
It would be a decline if BO is not on title and only NBS is listed.
Complaint Feedback or UDAAP:
I have been trying to get in touch with anyone assigned to my loan! Snowball, Snowman and Snowstorm never answer my calls or respond to my emails! I sent everything they asked for and my loan is just sitting there!
Complaint - (about agent)
What do we look for on a condo master policy to see if need to be added as a mortgagee / loss payee?
Walls in / betterment improvements / fixtures / equipment
When you have a UCC lien on title what should you check for?
Check collateral to make sure the subject property is actually the collateral for the loan, if not, have title get you an updated report.
What information I need to enter into 1003 when I get a MPO & what procedure will you find this information?
Account number (borrower loan number)
Note: The creditor name/address should auto populate upon entry of the account number. If not, enter manually, Creditor name, Creditor address, city, state and zip, Principal Balance - Required, Payoff Balance - Required, Good through Date - Required, Per Diem - Only required if available, Note: If Per Diem is not provided, must have principal balance and interest rate in order to calculate Per Diem, Interest Rate - only required if Per Diem is not provided on Pay Off
App is currently in a trust and the COBO is NOT a trustee. What do we need to inform & if you think we order a QCD what steps do you need to take?
We must make sure the borrower is aware that this can “impact their estate planning” and they should consult their attorney if they have any questions. If they acknowledge and would like to proceed, we can order the QCD. &The vesting should still include trustee.
Complaint Feedback or UDAAP:
You are lying these documents do not need to be provided you only are asking for them because I am single self employed woman!
Udaap