Use Me
Used to track refunds
What is the Refund Summary Report?
Point of Sale system used by Cellular Sales
What is RQ?
The next step when a device is reported missing by a market but they don't provide an IMEI
What is use the Count Sheet History Report?
An hour before and an hour after
How do you review video?
The Golden Girls
Who are Katrina and Laura's sparkling alter egos?
Used to show Sales Information
What is the Sales by Invoice Report?
Employee schedules and timecards
What is Shiftlab?
A Rep leaves a trade-in device in a drawer
What is review video to see where it goes?
Included on datalog tab of every case
What is how a case was initiated?
CoPilot
What is Laura's favorite new tool?
Used to track inventory counts
What is the Count Sheet History Report?
Used to research specific customer account information
What is OMNI?
OMNI Trade-In Device history, OMNI Device History search, RQ Product Tracking Report
What are ways to research missing trade-ins?
If you don't know or understand
What is Ask?
Swimming
What is JP's preferred method of transportation?
Used to show credit card transaction detail
What is the Payment Integration by Date Report?
Sees what happens
What is Solink?
Series of reports used to track cash
What is Dealer Cash Management?
Everything
What is included in a case?
Cracked Lens
What does Jason refuse to fix?
Used to show inventory history of an IMEI
What is the Product Tracking Report?
Provides additional analytical information for research
What is BI?
A new tool we are supposed to get soon that will organize all information in one place
What is Auror?
Suggest or propose a course of action
What is recommend?
Finnley, Jasper, Tucker
Who are Katrina's dogs?