Strategic Strategy
Potent Prosecutables
(Post Incident Prosecution)
Deductive Devalutations
(ISC Devalue)
ORC Orchestra
ABC's of E-filing
100
This planned event occurs when multiple LP's are sent to a store to focus only on external theft incidents and theft resolution.
What is a blitz
100
These must be placed on each still photo element that you send with the PIP request.
What is a date and time stamp
100
This is required to be approved before moving into the ISC Devalue phase of an incident.
What is Post Incident Prosecution (PIP)
100
This file contains a general overview of an ORC case and includes all reports/incidents and photos related to the same activity; individual reports can be attached to this file by auto-attachment (RWD/KTR) or manually by the case owner.
What is Master Case File
100
This person is responsible for the electronic filing (E-filing) of all approved KTR with PIP charges filed or apprehensions to the LPOSM.
Who is Store LP
200
A new program has emerged called Refund Denial. What are 3 specific types of SKUs that are blocked for refunds automatically?
Dyson vacuums, plumbing fittings and valves, Combo Kits and Cordless drills, Husqvarna chainsaws, chainsaw accessories, kitchen and bath faucets, water filters
200
This is what should always be entered and filled out appropriately after an approval or denial is given on a Post Incident Prosecution. It is a continuation of the original KTR.
What is a Follow Up Report
200
These two types of Known Theft incidents qualify for ISC devalue consideration
What is a Direct From Sales Floor Refund and a Walkout/Pushout with subsequent refund
200
DAILY SPECIAL:This is the term used to describe the person(s) in an ORC group who work to scout the items, stage the items, or shoplift the items. BONUS for elaboration 100 points
What is a Booster or Mule BONUS: (mule is the person who physically moves the merchandise from inside the store to outside the store and commits the actual theft - a mule is a type of booster).
200
This person is responsible for E-filing an ISC Devalue request.
What is LPOSM
300
This report and sub-category can be used by Store LP to manually block a habitual fraud refunder's ID in the system.
What is the Refund Admin Incident, Receipt Required File
300
Having CCTV footage of the subject(s) entering the area of the merchandise or the aisle with nothing, then exiting the area of the merchandise or the aisle with the item in a reasonable time frame, is the definition of this concept.
What is Implied Selection
300
This is required before a card's balance can be removed in an ISC Devalue request.
What is a police report
300
This is the term used to describe the person or business who accepts stolen merchandise, then re-sells it for profit, or fraudulently re-enters it into commerce.
What is a fence
300
The E-filing process (for non-Devalue KTRs) from the Store LP is complete when their LPOSM receives one email containing what?
What is The paperwork packet and Video
400
If prosecution is denied based on the merits of a single incident, what can be put together to show consistent examples of activity, which can gain approval for prosecution?
What is a case deck
400
This is the type of incident that will almost never qualify for PIP, unless it is clearly on video from entrance to exit with absolutely no loss of footage.
What is Conceal and Exit
400
Freezing a merch card can be done by whom?
LPOSM or Corporate Investigator
400
The theft subject purchases an AC unit at OSLG, re-enters and selects an identical AC unit. They present the sales receipt for the originally purchased item at the Lumber exit. The subject then returns one AC for cash and one AC for In-Store Credit. This is an example of what MO?
What is Double Dip
400
Describe the correct format of the email subject line when E-filing an Apprehension, regular KTR, and ISC Devalue
EXT - 17-1234567 - Smith - 0537 KTR - 17-1234567 - Smith - 0537 ISC Devalue - 17-1234567 - Smith - 0537 - 05/21/17
500
What evidence is required to file charges on a credit card chargeback for In-Store Credit Fraud?
video of sale; video of signing sig-capture; 3.4; sig-capture screen; chargeback confirmation; video of pickup (if applicable); loading ticket (if applicable); Delivery address (if applicable)
500
DAILY SPECIAL: This is what can be done if the same subject on whom PIP charges are currently filed, re-enters the same store and is observed by the same LP in the store. BONUS for elaboration 100 points
What is, call law enforcement. BONUS: (to attempt to have the subject arrested on the currently filed PIP charges) (Check with LPOSM to see if they prefer to be called before contacting law enforcement)
500
This is the account at the store which funds from the frozen merch card will be credited to, should less than 75% of the original balance remains.
What is the Stolen Account
500
This form was added to the end of External and Internal packets in January 2017.
Ban / No Trespass
500
E-Filing of incidents to your LPOSM is required as a part of finishing PIP. This protects you and the company from what, should the case go to court?
What is Liability
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