Safety
Policies
Shortage
Scenerios
Bonus
100
What is the most common accident in our stores?
Slip, trip, and falls
100
24 hour rule except if signed by a member of management
What is the customer/ associate hold policy.
100
The number one shortage department for 2017
What is Clinique
100
Some one approaches your wrap stand with high theft merchandise and asks to return with no receipt. What should you do?
What is inspect merchandise for evidence of theft, notify MOD to assist questinable returns.
100
What does Fatin obsess about?
What is her car
200
Who makes the decision to close down the store in the event of a random threat?
What is acting manager in duty
200
What day does the store set out damaged merchandise for pick up?
What is Tuesdays
200
What is the award for reporting to loss prevention on a shoplifter or ticket switcher?
What is $25
200
What do you do of you see a customer carrying a hand full of jewelry from the accesories department?
What is give customer service followed by calling loss prevention
200
How many Herberger's stores did Joy work at?
What is three
300
Where is the emergency sprinkler and water shut off station?
What is right across the hall from the loss prevention office?
300
Is it permissible to store personal handbags and coats in offices or stock rooms?
What is abolutly not!
300
What is the award for reporting to loss prevention on a dishonest co-worker?
What is $250
300
A customer asks for a shopping bag with out making a purchase what should you do?
What is call loss prevention for permission, if loss prevention allows give to customer. If no loss prevention on duty tell customer it's against company policy to do so
300
What department does Devan obsess about?
What is Michael Kors handbags
400
Where do you go in the event of a tornado?
What is near the receiving area on the first floor
400
What is the minimum percent that a fitting room log should be signed?
What is 70%
500
What is the procedure of a lost child call?
What is keep parents calm, ask for full decription of child, call MOD and of loss prevention, maintain post at both store entraces with support. All selling supervisors and loss prevention will begin search until reunited.
500
Is it allowed to purchase gift cards with your bank card to make your own purchase with an associate discount?
What is no and could lead to a first corrective action on personal records
500
How many cats does the LP team own?
What is 6. Yes we are crazy cat ladies!
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