Facility Rules
Why are water wings/arm floaties not allowed?
They are not coastguard approved.
What is the price for daily admissions for children, adults, seniors, military, spectators and infants on weekdays and on weekends/holidays?
M-F admission:
Adults: $6,
Children/Senior/Military: $5,
Spectators: $2,
Infants: Free
Weekends/Holidays:
Adults: $8,
Children/Senior/Military: $7,
Spectators: $4
Infants: Free
What types of containers are not allowed at the Tube Chute?
Disposable Containers.
The phone is ringing in the cashier's office. You answer and say "Landa Park Aquatics Complex, How can I help you?". There is a lady on the other end that asks you a question that you do not know the answer to. What is the correct response?
"I don't know that answer to that right now but let me find out. Is it okay if I put you on hold real quick?"
Pinatas are allowed in the LPAC. True or False?
False. We are not allowed to hang anything on trees.
What days are the springfed, olympic, and zero depth pools closed for maintenance every week?
Springfed: Tuesdays
Olympic/Zero depth: Mondays
We rent out lifejackets here at the LPAC. What is the fee that we charge and what time does the individual have to bring the lifejacket back to receive their deposit?
- $15 deposit for each lifejacket
- Return by 6:45pm
What is the price of admission at the tube chute and what does it entail/who would it apply to?
$7; people that are interested in hanging out in tube chute area and/or those that are wanting to do the chute multiple times.
You see a family approaching with a dog. You let them know that we do not allow animals. Then they state that it is a service animal. What do you do?
Tell them that proof of rabies vaccination is required to enter the facility.
What is the address of the LPAC and the Tube Chute?
LPAC: 350 Aquatic Circle
Tube Chute: 100 Liebscher Drive
We allow skateboards in our facility.
True or False?
True; but they are not allowed to be used.
What 4 pieces of information that you need from a customer to write down in order to do a lifejacket rental?
-Name
-How many lifejackets
-Payment type (cash, master, visa, amex, discover, etc)
-Receipt number
How much does it cost to rent tubes at the tube chute, what time do we stop renting, and when should the tubes be returned by in order for the customer to get their money back?
- $35 total ($15 fee, $20 deposit)
- stop renting at 3pm
- return by 6:45
A customer who has already paid comes up to the cashier booth requesting a refund due to only our springfed pool being open. You advise them that we do not do refunds and they request a manager. You reach for the walkie talkie to call a manager. What do you say?
What is the phone number for the LPAC?
(830)-221-4360
What are the rules for the Rope Swing/Wet Willie Slide?
RS: no dives/flips, no lifejackets, no watershoes,
WW: Feet first, sit on bottom, no lifejackets, no watershoes, one person at a time on stairs
What is the price for a resident and non resident family pass and what does the pass include?
- 2 adults, 2 kids, $20 for each additional child
What 4 pieces of information do you need from a customer and write down for a tube rental?
-Name
-How many tubes
-Payment type (cash, master, visa, AMEX, Discover, etc)
-Time of transaction
A child goes up to the wet willie slide wearing a lifejacket. You tell them they can't ride the slide because of the lifejacket. The child walks down the stairs. The same child comes back after a few minutes without the lifejacket. What do you do?
You tell them that they still can't ride the slide because they were wearing a lifejacket and it might not be safe for them to ride the slide. If a parent is with them, you should also explain to the parent,
What is the perfect $400 bag?
120 in ones, 120 in fives, 120 in tens, 40 in twenties
OR 120 ones, 24 fives, 12 tens, 2 twenties
There are many things that are not allowed in the LPAC. Name as many of them as you can.
Styrofoam, glass, alcohol, canopies (anything that stakes into the ground), animals, water wings/arm floaties, personal grills, smoking, fishing.
How much is a birthday party package and what does it entail?
$175;
-party room for 2 hours or a picnic table for the whole day
-First 15 guests free, any guests after that will be charged at a spectator price
$2 to tube fee/ River Management Fee
It starts to rain and you hear thunder. You make the Bad Weather Pool Closure announcement that informs guests that they must leave the facility until we reopen. A patron comes to the window requesting a refund. How do you respond?
"We do not offer refunds, rain checks will only be offered if the facility remains closed for the remainder day. Right now, we will only be closed for 30 minutes, and any lightning or thunder does reset that 30 minute timer."
What type of park is Landa Park?