SYSTEMS
To edit/ cancel or reschedule an order
OMA
"Cura et Celeritas"
This is Latin for Accuracy and Speed
The Geek Squad Motto
App that we check install incs orders
DOLI
Be Positive and Empathize: Acknowledge the persons feelings is apart of what
LEAPS / Phone etiquette
complex installations teams are
Installs Inc, XPO, Manada, D2C
To check product availability at DDC, DC, Cross dock and Retail locations
Retek Store Systems (RSS)
Learning from Challenge and Change
Having Fun while Being the Best
Unleashing the power of our People
Showing Respect, Humility & Intregrity
Best Buy Culture
Special request- 4- man teams, Small truck, pick up truck, Premium teams
Mod routing request / Mod Squad
power app
Asking permission and thanking them
ASK – CHECK - THANK
Phone etiquette
Who receives hoops emails
Field Leadership
Provide compensation via, Gift card, check, or Credit card refund
Breeze
Lets Talk about what's Possible
Best Buy Rally Cry
To find a SOW or in the moment knowledge search
EDI or Employee Driven Intelligence
Proactively offering to reach out and research on a customers behalf and providing the best solution in a efficient manner
Displaying Ownership
A partner that handles our damage claims
Sedgewick
To identify the team or technician assign to deliver/install or to create a repair order
Field Management Systems (FMS)
Geek Squad Customer Care is also known as
Large Product Fulfillment Resolution (LPFR)
Form to use when you need to communicate with the DDC
Supply Chain Communication form
Gathering 2 pieces of information and giving 1 is part of what process/ Get 2 Give 1
Verification
Which of our partners would call in for an RA number
Retail or Store
To price match, to sell, return, or exchange
POS Thin client
June of 1994 Robert Stevens founded
Geek Squad
This guide offer suggestions when issuing funds for damage product / customer experience
Make good/Damage Calculator
Address the problem, show empathy, provide realistic solutions, and mean it are part of what principle
De-escalation Principles
For Home delivery team ETA's
Dispatch Center