Can I be Your Plus 1?
The allowed number for guests for Takeda Multiple Myeloma and Takeda Ninlaro
4
"My name is Mickey and I would like to attend the HIV event. I'd like to bring the members of my support group. There's 25 of them."
The process for this registration.
Create the registration. Explain that 20 guests should be no problem and that approval will have to be obtained for the additional 5. Create follow up task. Email programs for approval.
Advocacy group member calls to register for Keveyis event but he/she is not a patient or caregiver.
The process for this registration.
Collect the caller's name and phone number. Explain that approval must be obtained for he/she to attend.
Create a follow up task with contact information. Email programs team to request approval.
The account used for an AE reported by a man who does not provide his name or any information.
Will depend on the brand/line. Would be an anonymous account.
The process to document an opt-in.
Complete opt-in on the registration.
Select brand on the account.
Select opt-in date on the account.
The required age of a guest for a Dupixent program.
12 years old.
"Hello, I'm Dr. McDreamy. I would like to attend the Entyvio event in Miami, FL".
The process for this registration.
Explain to the HCP that the program is geared towards a patient and caregiver audience. HCPs are not allowed to attend.
If HCP insists, collect name and number. Create task. Email programs for approval.
The response for a ViiV representative looking for total number of RSVPs.
Provide verbiage in FAQ or PAAG to refer back to their team.
The account that would use to create an anonymous registration for Ruconest.
Anonymous Pharming P2P Ruconest
During a registration the caller declines the opt in. When you check the account, the caller had previously opted-in for that brand.
State your process.
Do not opt in in the registration and make a note in the call log that the registrant declined the opt in during this registration.
Do not opt out in the account unless the caller states that they would like to be removed from all mailing lists and not receive any future communications.
"My name is Michelle and I would like to register for the PBC event in Charlotte, NC. I will bring my husband, and my two kids with me."
The process for this registration.
Create the registration with the husband as guest. Advise that approval will be needed for the children to attend if they are under 18 years of age and also, to accommodate a 3rd guest.
Create follow up task.
Email programs team for approval.
"My name is Anna. I would like to register for the Ocaliva program in Chicago, IL. My sister has this condition and I would like to learn more to help her."
Process to follow for this registration.
Explain to the registrant that the patient must be in attendance for her to attend.
If she states her sister will attend with her. Proceed with the registration.
If she states her sister won't attend and insists on going. Explain that you will have to seek approval.
Collect name and number. Create task. Email programs for approval.
The information REQUIRED when a field rep or clinical educator calls to register an HCP for a Lungs & You event.
Name, phone, email and address.
Caller: "Hi, I'm calling because I want to go to the Multiple Myeloma event you have in New York."
HE: "Would you like to proceed with the registration" (after opening statement)
Caller: "I just want to go. I don't really want to give out any information."
The process you follow for this call.
Advise the caller that without a registration they won't be able to receive program updates/changes. If they still won't register, advise that they can register on site at the event.
The current programs with no opt-in statement/question.
P2P MBC, ViiV
"My name is Jessica, I am a patient of Dr. H. I would like to attend the Ruconest program he will have in his office."
The process for In Office/HCP Programs for Ruconest.
Per the FAQ, only HCPs and office staff can attend "in office/HCP programs". Approval is needed if the caller is persistent about attending.
Collect caller's name and number.
Create follow up task.
Email programs team for approval.
"My name is Dr. M. I would like to register my patient to attend the Ruconest event next week.
The process for this type of registration.
Collect the registrant's information, name and phone number, from the physician to create account and registration.
Do not ask about opt-in
Do not ask about a reminder.
Do not ask about voicemail.
Document in call log that the information was provided by the patient's physician.
"I am calling from the HIV Support Group in Cleveland, OH. I would like to register for the event and also register two other members.
The process for this registration.
Register the caller and offer to add the 2 members as his/her guests.
If caller declines, advise caller to provide members with the registration line number to call in.
"I'm just calling to say that I saw your ad in the paper for the program on Multiple Myeloma. I took Ninlaro and that is bad medication. It made me very sick. You should not be having these programs." Caller hangs up.
Process for this call.
Report an AE using the appropriate anonymous account.
"Hi, this is Vanessa. I'm calling in regards to a message I received for an HAE program in Baltimore."
The opt-in process for this caller.
Locate the account as she stated she was contacted so there may be one. Create the registration. Do not ask about the opt-in if she is already opted in on the account.
The response you provide to a Healthcare provider who wants to attend an Ocaliva or Entyvio program.
The program is geared towards a patient and caregiver audience. HCPs are not allowed to attend the event.
If they insist, advise that you will have to seek approval.
Collect name and number. Create task. Email programs for approval.
"My name is John and I am a Dupixent rep. I am in the area and would like to attend the event tomorrow night.
The process you follow for this call.
Create a person account, log the call, inform the accounts and programs team. Do not create a registration.
A caller wants to register for a Keveyis event but there are no events scheduled in the area.
The process you would follow.
Offer the caller a mentor call and proceed with the mentor registration if caller agrees.
Caller: "I would like to register for the Ruconest event."
HE: "Do we have your permission to collect your information?"
Caller: "I don't want to give you any information. I just want to go."
The process for this registration.
Inform the caller that she can be registered as anonymous and that she needs to inform the people at the event when she attends and checks in.
Use the assigned anonymous account, per the FAQ, to create a registration.
Advise registrant to call in to check on program changes/updates a few days prior to the event.
"My name is Joe and I wanted to ask if there will be a Multiple Myeloma event in the area." There are no events in the area.
The process for this caller.
Utilize the abbreviated script to collect an opt-in if the caller agrees so they can be notified of future events.